All Customer Conversations, Unified in One Workspace
Zoho Service Plus unifies every touchpoint across 10+ channels so your team sees the complete customer journey in a single view. From the first chat to final resolution, no message gets lost.
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Instant messaging on WhatsApp, Telegram & more
Connect with customers on popular apps like WhatsApp, Telegram, and more. Offer real-time support where your customers already are, while keeping the entire conversation history inside Service Plus.
Email support with context & AI Insights
Manage support emails with ease. Every message is enriched with customer context, past interactions, and AI-powered recommendations—helping your agents reply faster and smarter.
Dial and support from within Service Plus
Deliver traditional phone support with a modern twist. Integrated telephony lets agents access customer records mid-call, log notes automatically, and maintain a full call history for future reference.
Real-time customer engagement with Live Chat
Engage visitors in real time with our built-in business messaging solution. Proactively reach out to customers browsing your website and guide them toward quick answers or conversions.
