Why Choose Zoho Service Plus for AR Support?
Resolve issues in real time
Use AR assistance to guide customers and technicians visually and close issues faster without waiting for on-site visits.
Reduce service costs
Minimize travel, repeat visits, and escalations by resolving more issues remotely.
Improve customer resolution experience
Help customers follow clear visual instructions instead of long explanations, leading to quicker and more accurate fixes.
Support technicians with context
Equip technicians with live visuals, service history, and ticket context to diagnose and resolve issues effectively.
Embed AR into service workflows
Connect AR support directly with tickets, SLAs, and service processes within Zoho Service Plus.
Live Camera Streaming
See What Your Customers See — Instantly
Turn any mobile device into a live visual support channel. With Service Plus AR, experts can securely access a customer’s smartphone or smart glasses camera feed to see issues firsthand. This real-time visibility enables faster diagnosis, clearer communication, and better resolution—without waiting for field visits. Remote location and lay out work instructions right from their desk.
2D and 3D Annotations
Guide with Precision Using AR Annotations
Enhance collaboration by marking exactly what matters. Agents can draw directly on the live video stream using arrows, shapes, and freehand tools to guide customers through complex tasks. Whether it’s machinery alignment or server configuration, AR annotations make instructions clear, visual, and actionable.
AR Comments
Simplify Instructions with Contextual Notes
Support shouldn’t be rushed. With AR Comments, agents can attach notes to specific annotations, allowing customers to revisit step-by-step guidance at their own pace. This helps reduce repeat explanations and ensures that every instruction is clear, even after the session ends.
Live Text (OCR)
Speed Up Troubleshooting with Live Text Recognition
No more flipping through manuals. Service Plus uses optical character recognition (OCR) to identify and extract relevant text from equipment labels or documentation during a live session. Technicians can instantly send the scanned data or instructions via chat and log key details for future reference—saving valuable time in every interaction.
VoIP and Text Chat
Collaborate Seamlessly with Built-In Communication Tools
Stay connected without switching apps. Service Plus offers integrated voice and text communication within AR sessions, making collaboration effortless. Discuss, annotate, and resolve issues—all in one secure environment designed for customer support.
