Zoho Desk can truly make a difference to your customer service.

Zoho Desk review

-Alex TolbertCEO, Bernard Health

"We're able to respond to our clients' needs more effectively, and the functionality has been a lot better than it was with Salesforce."

Trusted by great brands

  • Sears
  • Daimler
  • Intel
  • Essilor
  • AONhewitt

Zoho Desk beats Desk.com in just about every metric. 

Meets Requirements
8.6(Based on 399 reviews)
8.3(Based on 300 reviews)
Ease of Use
8.6(Based on 400 reviews)
8.3(Based on 333 reviews)
Ease of Setup
8.4(Based on 326 reviews)
8.0(Based on 188 reviews)
Ease of Admin
8.6(Based on 328 reviews)
8.3(Based on 195 reviews)
Quality of Support
8.2(Based on 365 reviews)
8.3(Based on 299 reviews)
Ease of Doing Business with
8.6(Based on 307 reviews)
8.3(Based on 191 reviews)
Product Direction (% positive)
8.8(Based on 391 reviews)
7.9(Based on 328 reviews)
Source: G2crowd

Choose the software that you can make the most of. Not the one that makes the most off of you.

Starter plan

  • Zoho Desk$0
  • Service Cloud$25
Get started
  • Rich-text response editor
  • Suggested articles
  • Email response management
  • Contact & account management
  • Agent collision detection
  • Private comments within tickets
  • Ticket tracking
  • Web-to-ticket form
  • Unlimited article categories
  • Private articles
  • Convert ticket solutions to articles
  • Forum topic recommendations
  • Domain mapping
  • Multi-language support
  • Notification rules
  • Escalations
  • Custom tabs & fields
  • Export reports to csv/xls/pdf
  • Agent scorecard
  • Manager dashboard
  • Ticket overview dashboard
  • Multiple roles and profiles
  • G Suite integration

Enterprise plan

  • Zoho Desk 
  • Service Cloud$300
Try it for free
  • Team chat
  • Share attachments
  • Article recommendations
  • Automatic ticket assignments
  • Multichannel communication
  • Escalations
  • Email auto-responses
  • Android & iOS app
  • Consolidated ticket interface
  • Knowledge base
  • Self-service portal
  • Ticket tracking
  • Cloud telephony integrations
  • CRM integration
  • SLAs and contract management
  • Live chat
  • Social media integration
  • Community forums
  • Priority views
  • Advanced reporting
  • Task management
  • Customizable reports
  • Customer history
  • Activity feed
  • Custom profiles
  • Web services API
  • Workflows
  • Approvals
  • Email templates
  • Roles and permissions

We provide every assistance needed to make your switch easy.


With Zoho Desk's migration assistance, your journey to better software will be effortless.


Our webinars are sure to help you learn the ropes and get you up to speed.


Documented help for every situation to make your transition smooth.

Make the switch to a better help desk! Your customers will love you for it.

Try it for free