Watch comprehensive videos to learn about the various functionalities in Zoho Desk.


Getting Started


First 5 things to do in Zoho Desk

Before you dive deep into exploring everything in Zoho Desk, take a look at the basics first. In this video we have listed 5 things you can do in your first session with Zoho Desk.


Focusing on the right tickets

Work modes help you organize all your tickets intuitively. You can use options to organize tickets based on details like ticket owner, ticket status, ticket due date, and so on.


Ways to begin your day with Desk

Agents can organize their work, stay on track of their work, and focus on what is truly important to achieve maximum productivity. Here are some ways to begin your day with Desk.


Why upgrade to Zoho Desk - Part I

Discover how you can improve every basic and essential customer service function in Zoho Desk when you switch from a shared inbox to a help desk tool.


Why upgrade to Zoho Desk - Part II

By employing a well-designed and pocket-friendly help desk tool with privacy policy compliance, Zoho Desk is the best option to build a hassle-free self-service portal for customers.

Support Channels


Stellar multichannel support

In this video, learn how multichannel support helps brands to interact with customers via a variety of communication channels, such as phone, email, social media, and live chat.


Kicking off social media support

In this video, watch a step-by-step process to start social media customer support for your brand and manage social media customer requests from inside your help desk.

Help Center


Integrating ASAP add-on with iOS

Using ASAP Add-on, provide your customers with quick access to the ticketing system, knowledge base, user community, and Zia bot with just a click of a single icon on your website.


How to build your Knowledge Base?

Learn how to build a knowledge base which is an online self-service repository of useful information in the form of help articles, FAQs, videos, guides, instructional manuals, or e-books.


Importance of Community building

In this video, take a look at the step-by-step process on how to build a strong community for your brand. We'll share with you some tips to get your brand communities right.


Refining your KB and help articles

An omnichannel help desk software makes it easier to build and maintain your help center articles and get valuable insights to keep your knowledge base searchable and relevant.


Increase adoption of Knowledge Base

Maintaining a relevant and up-to-date knowledge management system attracts an audience to your online help center. Here are some effective ways to accomplish this.


Collaborative customer support

In this video, learn how efficient collaborative customer support enables customer service executives to quickly reach out to other teams to resolve tickets on time.


SAML SSO for Help Center with Auth0

Set up SAML single sign-on for your help center with an identity provider like Auth0 and facilitate a simple, hassle free experience for your customers.


SAML SSO for Help Center with Microsoft Azure AD

Learn how to set up SAML single sign-on for your help center with Microsoft Azure AD.


SAML SSO for Help Center with Zoho Vault

This video will help you set up SAML single sign-on for your help center with Zoho Vault.


SAML SSO for Help Center with OneLogin

Learn how to set up OneLogin as the SAML identity provider for your help center in Zoho Desk.


SAML SSO for Help Center with Okta

This video will take you through the steps involved in setting up SAML single sign-on for your help center with the identity provider Okta.


SAML SSO for Help Center with Google Workspace

Create a seamless login experience for your help center in Zoho Desk by configuring SAML single sign-on with Google Workspace.



Automating customer service process

Automate your customer service processes to avoid manual assignment of tickets, which not only reduces time and effort but also gives 24/7 service across geographical locations.


Proactive Support

With Zoho Desk, be well-equipped to automate customer support activities inside your help desk, set smart automation rules to eliminate repetitive manual tasks and serve your customers faster.


Assigning tickets automatically

Smart automations enables routing and re-routing of tickets, that is, drop ping tickets to the right agents as they flow into the Zoho Desk account.


Skill-based ticket assignment

See different skills to support agents, based on their area of specialization and automatically assign each ticket to the agents who is best-equipped to resolve it.


Streamlining your support

Assigning tickets to the right support agent within a specified period is a challenge. Learn how to assign tickets better using some productivity hacks inside your help desk software.


Blueprint in Zoho Desk

Learn about Blueprint, a simple flowchart which is dynamic, detailed and helps streamline record, and track the different activities associated with a customer service process and process milestones.



Multiple accounts with one contact

In this video, watch how the need to relate a single contact record to multiple accounts is established to efficiently track the contacts working with more than one brand.



Integrate Zoho Desk with JIRA

Use the JIRA integration that allows your customer support and product teams to work together and help your agents to submit tickets as issues in Zoho Desk, while engineers can manage its R&D in JIRA.

Instant Messaging


Instant Messaging for your business

Instant Messaging makes easy onboarding and adoption of customer's most loved messaging channels. IM makes it easier to use the conversation platform as a pay as you use model to enhance your business and communicate instantly with your customers.


Integrate WhatsApp with Zoho Desk

Zoho is now a BSP for WhatsApp Business. Learn how to integrate WhatsApp business with our Instant Messaging module and experience the new unified approach to bring all your preferred messaging apps on a single platform.


Integrate Telegram with Zoho Desk

Learn how to integrate Telegram Messenger with our Instant Messaging module and try the new unified approach brings all your preferred messaging apps to a single platform.

Guided Conversations


Guided Conversations in Action

Guided Conversations is a low code, easy to use self-service tool that you can build easily and make it intuitive. Take a look at this video to get a glimpse of how it works on the website as well as mobile.


Understanding GC Components

There are some essential components necessary to build a GC flow. This video will introduce you to the numerous blocks and variables, define what a path is and how you can use the GC Widget to publish Guided Conversations.


Setting up Guided Conversations

This video will guide you through the steps that needs to be followed to start creating a GC flow, adding blocks and finally publishing it in the website by creating a GC Widget as seen in the first video.



Introduction to Geolocation in Desk

Discover the fundamentals of geolocation in the first video of this series, gaining insights into its role within the Desk application and understanding its significance for enhanced user experiences.


Installation and Configuration of the Geolocation extension

Dive into the practical aspects of geolocation as this video guides you through the seamless installation and configuration process of the Geolocation extension. Learn to harness its power effectively.


Tracking agents location and assigning tickets

Explore the dynamic capabilities of geolocation within the Radar application. Uncover the functional aspects that make geolocation a pivotal feature, driving the efficiency and user-centric design of the Radar app.

Data administration


Building Sandbox in Zoho Desk 

Create a Sandbox account to test, evaluate, and modify the configurations before implementing them into the live account. This helps to troubleshoot problems and minimize incident occurrence.

Ticket management


Scheduling replies for tickets

Reach out to customers during their working hours for better collaboration and quicker resolution of tickets. In addition, empower agents to manage their customer support activities better by setting up auto-delivery of replies in their absence.



Create Dashboards on the go with Radar

Stay connected with your Desk account using the Radar app. Use analytics in Radar to build dashboards on the move and have access to important business metrics from anywhere.