Accessing and using Zoho Desk help center: An onboarding guide
The Help Center is a self-service portal that many businesses use to allow customers to address their concerns, interact with other customers, submit support requests, and communicate with customer service representatives. This onboarding guide provides readers with a detailed overview of Zoho Desk's Help Center.
Download eBookSimplify AI-powered customer service with Zoho Desk
Zoho Desk's AI, Zia, is built to make your customers independent, agents efficient, and leaders smarter. Explore how you can leverage Zia's conversational, predictive, and generative capabilities in Zoho Desk to deliver quality support easily.
Download eBookStreamline customer support processes through Blueprint
Is your support team juggling reminders, spreadsheets, sticky notes, and whatnot just to stay on top of customer tickets? Are important issues getting overlooked due to lack of time or a consistent process? Its time to create a simple step-by-step ticket management process that will help agents close tickets faster and ensure unparalleled user engagement and satisfaction.
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Download and read more eBooks on a range of topics.
Omnichannel presence for a top-notch customer experience
Whether it's over email, phone, chat, or social media, learn how to create seamless and unified interactions across all channels of communication. Elevate the customer service experience you provide and gain customers’ loyalty.
Re-imagine your software journey with a value-centric customer service software
Choosing software for your company requires understanding the journey you'll embark on, both now and in the future. Gaining these insights will empower you to make the right choice for your business and customers. This ebook explores the various stages of a business's software journey and the transformative role of value-centric software in each stage.
Secure your Help Center by setting access permissions
The Help Center is a go-to platform for a wide range of solutions, ideas, information, interactions with others, and more. Because your Help Center is a reflection of your brand, and an important resource for your customers, it is important to guard it from unauthorized access. This eBook covers all the details of the access settings you can use to safeguard your Help Center.
How can Zoho Desk help your business?
In today's digitized world, customers expect faster and more convenient ways of getting support, while employees expect efficient tools and tech to meet their customers' needs. Learn how Zoho Desk helps businesses meet employees' and customers' needs effectively.
Customer service software: 7 enterprise challenges and ways to overcome them
Apart from features in customer service software, factors like implementation, and usability play a huge role in employee and customer satisfaction levels in the long run. In this eBook, discover additional factors that challenge businesses while using customer service solutions, and learn effective ways to overcome them.
Improve agent productivity at scale
Redefine productivity with features that allow agents to perform tasks quicker with better precision. From providing self-service solutions to the customers, optimizing ticket assignment, improving process productivity and more find out the different ways in which agents' productivity can be enhanced.
Offer 24/7 support without a global team
Build a robust self-service operation and empower your customers to find solutions on their own by providing an expansive knowledge base, nurturing a community of users, and using AI to stand-in for your support agents.
Manage support processes without a glitch
Well-defined processes make for efficient agents and happy customers. Get the basics of your customer support processes right and make life easier for your agents.
See complaints through to meaningful closure
Deliver consistent, quality support to your customers, irrespective of the products or services you sell. Keep in place the capabilities that aid in customer satisfaction and timely ticket resolution.