A quick run-through of Zoho Desk.
Here’s a curated playlist of videos that walk you through the best features in Zoho Desk.
- Collaborating on a ticket
- Using insights to deliver better customer service
0:31 Get a glimpse of the big picture and the specifics (The HQ)
4:37 Get an overview of the ticket traffic (Ticket Overview Dashboard)
6:23 View customer service data as graphs (Built-in Dashboards)
7:58 Track customer service metrics (Built-in Reports)
8:41 Build your own reports (Custom Reports)