Plan Comparison
Compare and select a plan that fits you the best.
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Pricing Local taxes (VAT, GST, etc.) will be charged in addition to the prices mentioned.
Billed Annually | Free | ₹ / agent / month | ₹ / agent / month | ₹ / agent / month | ₹ / agent / month |
Billed Monthly | Free | ₹ / agent / month | ₹ / agent / month | ₹ / agent / month | ₹ / agent / month |
Agent Limit | 3 Free agents | 5 Agents | Unlimited | Unlimited | Unlimited |
Light Agent | - | - | ₹ / light agent / month | ₹ / light agent / month | 50 Free Light Agents Add on ₹ / light agent / month |
TICKET MANAGEMENT
E-mail tickets | |||||
Comment in ticket | |||||
Private conversations in ticket | |||||
Spam tickets | |||||
Ticket history | |||||
Ticket resolution note | |||||
Ticket tags | 10 / Ticket | 10 / Ticket | 20 / Ticket | 30 / Ticket | 50 / Ticket |
Add resolution as KB | - | ||||
Suggested articles | - | ||||
Merge tickets | - | ||||
Split tickets | - | ||||
Clone ticket | - | ||||
Ticket timeline | - | ||||
Read / Unread tickets | - | ||||
Pinned conversation | - | ||||
Followers | - | - | |||
Time entry | - | - | |||
Approvals | - | - | - | ||
Team ownership | - | - | - | ||
Ticket sharing | - | - | - | ||
Send as email | - | - | - | ||
Mass reply | - | - | - | ||
Scheduled reply | - | - | - | ||
Parent-child ticketing | - | - | - |
AGENT PRODUCTIVITY
Quick ticket view (Peek view) | |||||
Response editor with rich text support | |||||
Advanced search | |||||
Response draft | |||||
Table view | - | ||||
Keyboard shortcuts | - | ||||
Agent queue | - | ||||
Teams queue | - | - | - | ||
Search facet | - | - | |||
Snippets for faster response | - | - | |||
Email templates in reply | - | - | |||
Work modes | - | - | |||
Review ticket replies | - | - | - | ||
Gamescope for agents | - | - | - | ||
Agent idle timeout | - | - | - |
REAL TIME COLLABORATION
Real time updates in ticket list & detail view | - | - | |||
Real time ticket count in starred views | - | - | |||
Team feeds | - | - | |||
Agent collision detection | - | - | - | ||
Agent collision chat | - | - | - | ||
Agent collision reply avoidance | - | - | - |
CUSTOMER SUPPORT CHANNELS
Email channel | 1 | 2 | 5 | 10 | 100 |
Help center | |||||
Feedback widget | 1 | 1 | 1 | 1 / department | 1 / department |
Advanced web forms | 1 | 1 | 5 | 10 | 50 |
X (Twitter) | - | 1 brand (add-on brand available on request) | 1 brand (add-on brand available on request) | 1 brand (add-on brand available on request) | 2 brands (add-on brand available on request) |
Facebook | - | 1 brand (add-on brand available on request) | 1 brand (add-on brand available on request) | 1 brand (add-on brand available on request) | 2 brands (add-on brand available on request) |
Instagram | - | 1 brand (add-on brand available on request) | 1 brand (add-on brand available on request) | 1 brand (add-on brand available on request) | 2 brands (add-on brand available on request) |
Community forums | - | - | |||
Telephony | - | - | - | ||
Live chat | - | - | - | - |
INSTANT MESSAGING
WhatsApp | - | - | Yes (Usage-based charges applied by WhatsApp ) | Yes (Usage-based charges applied by WhatsApp ) | Yes (Usage-based charges applied by WhatsApp ) |
Telegram | - | - | |||
Wechat | - | - | |||
LINE | - | - | |||
Facebook Messenger | - | - | |||
Instagram | - | - | |||
Dashboard | - | - | |||
WhatsApp sandbox | - | - | |||
Canned messages | - | - | |||
Auto-responses | - | - | |||
WhatsApp Template Messages | - | - | |||
Ticket conversion | - | - | |||
Embeddable options | - | - | |||
Profanity management | - | - | |||
Chat transfer | - | - | |||
Notifications | - | - | |||
Customer happiness ratings | - | - | |||
Custom workflows | - | - | - | ||
Blueprint in IM | - | - | - | ||
IM webhooks in Zoho Desk | - | - | - | ||
Chatbots in IM | - | - | - | - |
HELP DESK AUTOMATION
Notification rules | |||||
Macros | 2 | 2 | 5 | 15 / department | 30 / department |
Workflow rules | - | 1 / module (ticket module only) | 5 / module | 15 / department / module | 30 / department / module |
Supervise - Time-based rules | - | - | 5 | 15 / department | 30 / department |
Custom actions gallery in workflows | - | - | - | ||
Custom functions in workflows | - | - | - | - | |
Schedules | - | - | - | - | 10 / department |
Field watching | - | - | - | - | |
Contract and support plans | - | - | - | - |
TICKET ASSIGNMENT RULES
Direct assignment to agents and teams | - | 2 | 5 | 15 | 30 |
Round-robin ticket assignment by load balancing | - | - | - | 10 / department | 15 / department |
Round-robin sequential assignment | - | - | - | ||
Agent specific threshold in Round-robin assignment | - | - | - | ||
Active Skills | - | - | - | - | 30 / department |
Skill based Ticket Assignment | - | - | - | - |
ADVANCED PROCESS MANAGEMENT - BLUEPRINTS
Active blueprints | - | - | - | 1 / department | 20 / department |
Transitions per blueprint | - | - | - | 20 | 100 |
Common transitions per blueprint | - | - | - | 1 | 5 |
Fields and actions per transition | - | - | - | 10 | 30 |
State level SLAs & escalations | - | - | - | ||
Dynamic transition owner | - | - | - | ||
Transitions draft (Partial transitions) | - | - | - | ||
Blueprint widget support | - | - | - | 1 / transition | 3 / transition |
Strict mode controls | - | - | - | - | |
Custom functions in blueprints | - | - | - | - |
SERVICE LEVEL AGREEMENTS (SLA's)
Number of SLAs | Default priority based SLA | Default priority based SLA | 4 | 10 / department | 20 / department |
Stop the SLA clock (On hold state) | Default for on-hold status (Not customizable) | ||||
Multi-level escalations | - | ||||
Customer based SLA | - | - | - | ||
Management in SLA | - | - | - | - |
HELP DESK WORKING HOURS
Business hours | - | 1 | 1 | 1 | 100 |
Holiday list | - | 1 | 1 | 1 | 100 |
HELP DESK CUSTOMIZATION
Custom email templates | Default templates | Default templates | |||
Customize tabs | |||||
Customize form fields | |||||
Custom views | - | ||||
Starred views | - | ||||
Custom fields | - | 10 / module | 50 / module | 150 / module | 230 / module |
Custom ticket status & status grouping | - | ||||
Field dependencies | - | - | |||
Teams | - | - | - | ||
Ticket templates | - | - | - | 600 / department | 600 / department |
Department specific layout | - | - | - | ||
Multi lingual | - | - | - | ||
Custom lookup fields | - | - | - | 3 / module and layout | 5 / module and layout |
Ticket Id customization | - | - | - | ||
Layout rules | - | - | - | - | 50 / department |
Validation rules | - | - | - | - | 50 / department |
Multi layout | - | - | - | - | 20 / department |
Custom modules | - | - | - | - | 10 |
Regular expressions | - | - | - | - |
PERSONALIZATION
Helpdesk appearance - Night mode | |||||
Display screen settings | |||||
Display font control | |||||
Reply editor font controls | |||||
Reply button behaviour | |||||
Landing page settings | |||||
Reply - article auto suggestion | |||||
Default send behaviour | |||||
Multi-language support | |||||
Date & time format control |
ARTIFICIAL INTELLIGENCE - ZIA
Reply assistant | - | - | - | - | |
Sentiment analysis | - | - | - | - | |
Ticket auto tagging | - | - | - | - | |
Anomaly services | - | - | - | - | |
Zia answer bot | - | - | - | - | |
Zia field predictions | - | - | - | - | 20 / department |
Zia powered by chatGPT | - | - |
RE-BRANDING
Custom domain mapping | - |
MULTI-DEPARTMENT
Multiple department support tracking | - | - | - | 10 | 50 |
Department as an add-on | - | - | - | - | Maximum 450 Monthly - / department / month Annually - / department / month |
All-department view of tickets | - | - | - | ||
Department based signatures | - | - | - | ||
Department-Specific product handling | - | - | - |
HELP CENTER
Private knowledge base for agents | |||||
Article versioning | |||||
Public knowledge base | - | - | |||
Community | - | - | |||
ASAP | - | - | |||
Text-to-speech in ASAP mobile SDK | - | - | |||
Multilingual knowledge base | - | - | - | ||
Community gamification | - | - | - | ||
301 redirection | - | - | - | ||
Google analytics integration | - | - | - | ||
Themes gallery | - | - | - | ||
CSS customization | - | - | - | ||
Custom widgets | - | - | - | ||
Auto-translation of KB articles | - | - | - | - | |
Answer bot in ASAP | - | - | - | - | |
Live chat in ASAP | - | - | - | - | |
Multi-brand help center | - | - | - | - | |
HTML customization | - | - | - | - |
GUIDED CONVERSATIONS
GC flows | - | - | - | - | 25 / department |
Global variables | - | - | - | - | 100 / portal |
Session variables | - | - | - | - | 100 / portal |
Local variables | - | - | - | - | 100 / flow |
GC blocks | - | - | - | - | 500 / flow |
GC widgets | - | - | - | - | Agent widget - 1 / department Customer widget - 5 / department |
Flow metrics | - | - | - | - |
CUSTOMER MANAGEMENT
Contact & account information management | |||||
Private notes for contacts & accounts | |||||
Dedicated owners for contacts & accounts | |||||
Contact & account custom fields | - | 10 | 50 | 150 | 230 |
Merge contacts | - | ||||
Merge accounts | - | ||||
Custom views for customers | - | ||||
Contact & account insights | - | - | |||
Deduplicate contacts & accounts | - | - | |||
Follow contacts & accounts | - | - | |||
Contact to product association | - | - | |||
Secondary contact (Cc's) | - | - | - | ||
Contacts to multiple accounts | - | - | - |
ACTIVITY
Tasks | - | - | |||
Events | - | - | - | ||
Calls | - | - | - |
TIME TRACKING
Manual ticket time tracking | - | - | |||
Auto ticket time tracking | - | - | - | ||
Activity time tracking | - | - | - | ||
Billing preferences | - | - | - |
PRODUCTS
Product based ticket tracking | - | - | |||
Associate products to contacts | - | - | |||
Associate products to accounts | - | - | |||
Dedicated owner for products | - | - | |||
Custom fields for products | - | - | 50 | 150 | 230 |
Custom views for products | - | - |
ANALYTICS
Agent dashboard | |||||
Predefined reports | - | ||||
Ticket overview dashboard | - | ||||
Ticket status dashboard | - | ||||
Customer happiness dashboard | - | ||||
Tickets stages | - | - | |||
Custom reports | - | - | 50 | ||
Export reports to CSV, XLS or PDF | - | - | |||
Custom dashboards | - | - | 10 | ||
Headquarters dashboard | - | - | |||
Response, resolution & FCR dashboards | - | - | |||
Knowledge base dashboard | - | - | |||
Community dashboard | - | - | |||
Calls reports and dashboards | - | - | - | ||
SLA dashboards | - | - | - | ||
Telephony agent availability | - | - | - | ||
All department analytics (Global reports and dashboards) | - | - | - | ||
Schedule reports | - | - | - | - | 100 |
Blueprint dashboard | - | - | - | - | |
ZIA dashboard | - | - | - | - |
TELEPHONY
In-Product call notifications | - | - | - | ||
Call-to-Ticket conversion | - | - | - | ||
Answer over-the-web | - | - | - | ||
Answer over-the-phone | - | - | - | ||
Call logging | - | - | - | ||
Call transfer | - | - | - | ||
Call recording | - | - | - | ||
Call hold | - | - | - | ||
Call mute | - | - | - | ||
Business hours configuration | - | - | - | ||
Non-business hour management | - | - | - | ||
Call queue handling | - | - | - | ||
Outbound calls | - | - | - | ||
Missed call management | - | - | - | ||
Custom greeting configuration | - | - | - | ||
Call routing (Sequential & simultaneous) | - | - | - | ||
Call waiting message | - | - | - | ||
Caller history | - | - | - | ||
Voice mail | - | - | - | ||
Real-time agent availability | - | - | - | ||
Call reports and dashboards | - | - | - | ||
Fallback number | - | - | - | ||
Spam call handling | - | - | - | ||
Call summary | - | - | - | ||
Multi-Level IVR | - | - | - | - |
AGENTS & PERMISSIONS
Profiles | Default (Non-Editable) | Default (Non-Editable) | 5 | 25 | 50 |
Roles | Default (Non-Editable) | Default (Non-Editable) | 5 | 25 | 250 |
Light agents | - | - | Add-on ₹ / month | Add-on ₹ / month | 50 Free Add-on ₹ / month |
Field-level access control | - | - | - | ||
Data sharing | - | - | - | - |
ADD-ONS & INTEGRATIONS
G suite | |||||
Zoho translate | - | - | |||
Zoho Assist | 1 free user | 1 free user | 1 free user | 1 free user | 1 free user |
Google Chat | - | - | |||
Zoho CRM | - | - | |||
Zoho FSM | - | - | |||
Bigin | - | - | |||
Zoho Analytics | - | - | |||
Zoho Projects | - | - | |||
Zoho BugTracker | - | - | |||
Zoho Lens add-on | - | - | |||
SMS add-on | - | - | |||
Zoho Cliq | - | - | |||
Zoho SalesIQ | - | - | |||
Zoho Meeting | - | - | |||
Atlassian Jira | - | - | |||
Slack | - | - | |||
Zoho Books/Invoice | - | - | |||
Zoho Inventory | - | - | |||
Zoho Subscription | - | - | |||
Zoho Flow | - | - | Yes (Excludes flows that use features not supported in the standard plan.) | ||
Zoho Campaigns | - | - | |||
Salesforce | - | - | |||
Zapier | - | - | Yes (Excludes zaps that use features not supported in the standard plan.) | ||
Office 365 | - | - | |||
MS Teams | - | - | |||
Zoho PageSense | - | - | |||
Google Play Reviews | - | - | |||
YouTube | - | - | |||
Telephony and PBX | - | - | - |
ZOHO MARKETPLACE FOR ZOHO DESK
Public extensions | - | - | Yes (Excludes extensions that use features not supported in the standard plan.) | ||
Extension starter pack | - | - | |||
Private extensions | - | - | - | ||
Custom actions via extensions | - | - | - |
MOBILE APPS
Radar app for Zoho Desk | |||||
Zoho Desk app |
SECURITY
IP range restriction (active directory) | |||||
CSP policy header | |||||
SSL certificate | - | ||||
Attachment controls | - | ||||
Single sign-on using SAML in helpcenter | - | - | |||
User authentication (JWT) in ASAP | - | - | |||
Federated login | - | - | |||
DKIM/DMARC | - | - | - | ||
ePHI field labeling | - | - | - | ||
Field encryption | - | - | - | - | |
System field encryption | - | - | - | - |
PRIVACY
Anonymization of agent and customer | |||||
Data center location | |||||
DSR - Data Subject Requests | - | ||||
Read recipients | - | - | - |
ACCESSIBILITY
Highlight critical information | |||||
Underline links | |||||
Emphasis focus area | |||||
Animation controls | |||||
Reading mask | |||||
Zoom level adjuster | |||||
Screen reader | |||||
Keyboard focus navigation | |||||
Custom scrollbar | |||||
Focus ring | |||||
Custom cursor | |||||
Page navigation |
DEVELOPER TOOLS
API | 15,000 calls / day / org. | 25,000 calls / day / org. | 200,000 calls / day / org | 500,000 calls / day / org. | 1,000,000 calls / day / org. |
API dashboard | - | ||||
API usage matrix | - | ||||
API usage alerts | - | ||||
Mobile SDK | - | - | - | ||
Webhook | - | - | - | 5 Active | 10 Active |
Deluge (Custom function) | - | - | - | - |
DATA ADMINISTRATION
Export data | 1000 / batch | 1000 / batch | |||
Import history | Past 60 days | Past 60 days | Past 60 days | Past 60 days | Past 60 days |
Import data | - | 1000 / batch | 10,000 / batch | 20,000 / batch | 30,000 / batch |
Data backup | - | - | 1 full backup / month | 1 full backup / month | 1 full backup / month |
Sandbox | - | - | - | - | |
Audit log | - | - | - | - |
DATA MIGRATION
Migration from other help desk | - |
SUPPORT
Email support | |||||
Phone support | - | ||||
Chat support | - | - | - |