Redefine your
customer service experience with Zoho
Get 50% offon your annual subscription, up to $100, when you sign up with Zoho Desk from this page. Put customer service at the heart of your company!
Exclusive OfferRedeem your credits today!
Zoho Wallet Terms and ConditionsWho saysCustomer service
can't generate revenue?
Most organizations view customer service as a cost center when it truly can be a revenue generator. Happy customers stay longer, and better customer service is the solution to longer customer journeys. Shorten ticket queues to close deals faster.
Who saysCustomer service
can't be contextual?
Feedback in isolation requires long hours of decoding. Zia, Zoho Desk's AI-assistant, digs deeper and helps you view what customers feel and want instantly. Grasp customer sentiments that emerge from online conversations, phone calls, emails and other sources at a glance.
Who saysCustomer service
can't be simple?
Customer service is not a cake walk. But it can be with Zoho Desk. Agents get to focus on customers without the complexities of software getting in the way. Keep processes fluid with easy automation options, and pull up sales data or product information quickly with access to FAQs and an in-built document library.
Who saysCustomer service
can't be real-time?
Agents get a 360° view of customers with live dashboards within Zoho Desk. View essential metrics, like ticket traffic, customer happiness ratings, and the most threaded tickets. Respond to customers quicker, and in real-time, with custom notifications, centralized customer responses from multiple devices and channels, and mobile-optimized features that help you stay connected on-the-go.
FREE
₹0
3 Free Agents
- Email Ticketing
- Customer Management
- Help Center
- Private Knowledge Base
- Predefined SLAs
- Macros
- Multi-language Help Desk
- Mobile Apps
- 24x5 Email Support
STANDARD
₹0
/agent/month billed annually
Features from Free +
- Social & Community Channels
- Product-based Ticket Management
- Help Center Themes Gallery
- Public Knowledge Base
- SLAs & Escalations
- Workflow, Assignment & Supervise Rules
- Customer Happiness Ratings
- Reports & Dashboards
- Work Modes for Tickets
- Marketplace Extensions & Integrations
- ASAP - Embeddable Self-service
- 24x5 Phone Support
- Add-On (₹345/Light Agent/Month)
PROFESSIONAL
₹0
/agent/month billed annually
Features from STANDARD +
- Multi-Department Ticketing
- Team Management
- Telephony
- Automatic Time Tracking
- Multilingual Knowledge Base
- Blueprint - Basic Process Management
- Round Robin Ticket Assignment
- Agent Collision
- Tasks, Events & Call Activities
- Ticket Templates
- Private Marketplace Extensions
- SLA Dashboards
- Ticket Sharing
- Mobile SDKs
- Add-On (₹345/Light Agent/Month)
ENTERPRISE
₹0
/agent/month billed annually
Features from PROFESSIONAL +
- Live Chat
- Zia - Artificial Intelligence
- Help Center Customization
- Multi-brand Help Center
- KB Auto-translation
- Advanced Process
- Management
- Custom Functions
- Multi-level IVR
- Global Reports & Dashboards
- Scheduled Reports
- Contract Management
- Validation Rules
- Layout Rules
- Field Watching
- Multiple Business Hours & Holidays
- Role-based Data Sharing
- 50 Light Agents
- Add-On (₹345/Light Agent/Month)
Who saysYour help desk can't integrate with your favorite apps?
Zoho Desk integrates with over 200 of the most popular third-party app extensions and 45+ native apps
Zoho Desk is the answer for 100,000 businesses worldwide
Zoho Desk has helped us provide great support availability across multiple channels, maintain prompt response times, and manage the overall customer experience without breaking a sweat.
Matthew Cianfarani
Chief Operating Officer, Cartika Inc.