Set assignment rules for each channel.
Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.
Automate, so nothing slips through the cracks.
Despite your best efforts, it's possible that the right agent isn't available at the right time. For times like these, you can set a wait time for chats, after which they get converted into tickets. This way, your team doesn't miss any customer chats.