Zoho Desk is the go-to help desk software for Telecom companies.
All customer communications, across multiple channels, in a single interface.
Being productive means less sweat, not more.
Sort tickets automatically
Tickets are automatically sorted into queues based on time due, priority, or status. With just one glance, you can decide which ticket to work on first.
Save time and effort
With the agent collision detection feature, you never have to worry about overlap of time or effort. What's more, our keyboard response shortcuts help you send out faster responses.
Retain more customers
When you understand the customer, you can deliver truly personalized responses that increase their appreciation for your company. You can view their entire history of interactions with the company.
View advanced reports or customize them to make your own. Make intelligent observations, identify bottlenecks and make informed decisions about how to improve your business.
Reduce your ticket load
Maintain an FAQ page for your customers to search for answers to common questions like how to configure a modem, or how to restart a connection. They find immediate answers and your ticket load reduces significantly.
Help them help themselves
Enable your customers to engage in meaningful conversations with each other through the communities and forums. This way, they can help each other out and make a friend or two in the process!
Trusted by 50 million customers worldwide.
The features...are fantastic! Live chat and the ability to track trends and tickets makes it a really great solution for our organization.
Timothy Kelley Technology 4 Everyone
There is a lot of value for the price per agent. Great UI feel, great ease of use overall.
This is definitely a professional ticketing system that almost any size company can use.
Tushar Bastia Fasttend Online Services