Be more productive with less work.
Set automations to notify your team, and ensure that you maintain all your SLAs. You can also create workflows and macros to perform repetitive tasks and give your team more time to focus on what's important.
Resolve issues faster
View and take control of remote computers to resolve client issues quickly, using the Remote Assistance feature. You can transfer files, chat with the client, and enable screen-sharing with your customers.
Collaborate with your teammates with just an @mention, or send tickets to your superiors for approvals. You can also follow tickets to stay up-to-date on all activities, such as comments and status updates.
Zoho Desk helps your agents be more productive.
- Intuitive reports
- CRM information
- Contextual ticket views
Analyze process performances with the smart reporting capabilities of Zoho Desk. View built-in reports, or create your own customized ones to understand the pain points of your business and increase CSAT.
Manage prospects and enhance client relationships with the Zoho CRM integration. Your sales team gets notified about ticket activity, and your support team can see details like deal valuation or even update prospect details.
Contextual ticket views
Understand your clients' needs completely with Zoho Desk's contextual ticket views. With customer interaction history and ticket timelines just a click away, deliver personalized responses and make your clients happier.
Revolutionize the way you communicate with your clients.
Empower your clients to help themselves through the Knowledge Base, a repository of help articles. Fill the help center with FAQs, or create a self-service portal for them to access. They can even engage in productive discussions in the Community Forums.
Connect with your clients over multiple channels, be it email, telephony, live chat, web forms, Facebook, or Twitter. Tickets from each of these channels show up on a unified interface. You can even set different assignment rules for each channel.
Respond to your customers from wherever you are, with the Zoho Desk iOS and Android apps. Get CRM information, stay updated about ticket activity with the instant notifications, or even send out faster responses with response templates.