Faster grievance
redressal made easier
In a digital India, help should be quick and easily accessible. But serving a nation as vast and dynamic as ours isn’t easy and that's
where the right tool can help.
Built on the principles of self-reliance and sustainable growth, Zoho Desk empowers public offices of every size to track, manage, and respond to citizen grievances with greater efficiency and transparency.
Contact usMade in India to serve
the people of India
Make help easily accessible
Be available for citizens on call, email, SMS, WhatsApp, and other social media channels while managing them all from one place.
Keep every citizen informed
Ensure every citizen gets access to quick information and can easily track their grievances through a citizen self-service portal.
Organize every task with automation
Set up workflows that assign, categorize and escalate citizen requests for each department separately based on your needs.
Help more citizens with the help of AI
Ease the load of public officials with AI: Zia helps take care of common queries and assists the team with more complex ones.
Collaborate across divisions
Operate as one unit by collaborating with other departments right from one platform.
Track key details for better accountability
Access easy-to-read reports and dashboards that show how quickly requests are resolved, citizen's feedback and your team's performance.
Change the way
India gets help with Zoho Desk
increase in first contact resolution.
faster response
time.
increase in
CSAT score.
* Metrics reported by our customers through an internal survey.
Compliant with
India's data and privacy laws
Your citizens trust you with their data, and we want to ensure the trust continues as you help them. We're complaint with necessary data regulations to ensure every conversation happens securely.
Built to meet all your needs
Build the foundation of sustainable growth with Zoho Desk
Already a Zoho customer?
Get a hands on Zoho Desk experience here