In our previous section, you worked with and learned all about extensions. Also, you must be aware that to build extensions, we need some crucial components, and one of those is Widgets.

So without any further delay, lets get started with Widgets and learn what exactly the widgets do and how to work with those widgets.

Widgets are embeddable UI elements that help you integrate third party applications and services with Zoho Desk seamlessly, based on your requirements.

Benefits of Using Widgets

  • Allows you to design your own UI interface

  • Can include new functionalities and features to Zoho Desk

  • Can work with multiple applications and their services without screen switching.