Build the foundation for customer success with a knowledge and training hub
Change is constant in business, and so is the need to adapt. Help your existing reps stay up to date with the latest product knowledge and customer service processes and give new reps end-to-end training by building, publishing, and tracking training courses right within Zoho Desk.
SIGN UP FOR FREEYour support team's help center
Ensure your service teams get all the help they need, from knowledge base articles to training material, easily accessible in their ticketing interface.
Impart knowledge the way
your teams prefer
Build a course with a combination of videos, audios, and PDFs by simply uploading and organizing their order with the drag and drop builder. Or create a repository of helpful articles using the knowledge base.
Asses your team's knowledge
Help your teams evaluate their learning by creating interactive assessments with questions ranging from multiple-choice questions and true-or-false to long-form answers.
Help team members track their learning
Provide your support reps with a dedicated space for learning so they can keep track of the courses they've selected or been assigned and save their progress to continue from where they left off.
Know how your teams like to learn
Keep track of how much time your support reps spend on a specific topic, their progress, and the topics that are most referenced to refine and provide a learning experience that empowers your teams.
Scale without compromising quality
Onboard multiple reps at once with pre-recorded videos and let your skilled reps focus on helping customers.
Standardize onboarding for new reps
Ensure your service teams follow a standard procedure for helping customers by building role-specific course material.
Keep teams updated on new changes
Help your teams get access to updates about your business and the market.
Help your service teams get help anytime
Empower your service teams with easy access to information so they can deliver quality service every time.