The first step to including the ASAP add-on within your Android app is to create and register the add-on in Zoho Desk.
Go to this path in Zoho Desk: Setup → Channels → ASAP.
In the Setup pane on the left, under ASAP, click the + button next to Mobile. The Create Mobile Add-On page appears.
Under Add-On Details, configure the following settings:
Name: Name for the ASAP add-on. This name is only for reference; it does not appear anywhere on the app UI.
Available for: Departments for which this ASAP add-on must be enabled
Bundle ID: In the Android field, enter the bundle ID of your Android app. (Bundle ID is nothing but the applicationId of your Android app. You can retrieve this information from the app level build.gradle file.)
Live Chat:Toggle switch for enabling/disabling Live Chat.
Push Notifications :Toggle switch for enabling/disabling push notifications. To enable push notifications, enter the GCM/FCM server key in the Enter GCM/FCM key field. (You can retrieve this key by accessing the following path in Firebase Console: Project Settings → Cloud Messaging → Server Key).
Authentication Method: User authentication setting for the add-on
A new section called Code Snippet appears. This section displays the Org ID, App ID, and Deployment type details of your app. These details are vital for initializing the ASAP SDK in your app.