ASAP for Mobile Platforms

Knowledge Base

These methods help you display your knowledge base and all associated content on the ASAP add-on. 

Category deeplinking

The following method displays the list of categories/sub-categories in your knowledge base and the help articles under each category. 

MyApplication.deskInstance.startKBCategory(activity, permalink);
  1. Activity is the instance of the activity.

  2. Permalink is the URL of the knowledge base category.

For instance, in the URL in the image above, the portion following "/kb/" is the permalink of the category. You can pass this portion as the path of the category or sub-category. 

Article deeplinking

The following method displays the content of a help article right within your ASAP add-on. 

MyApplication.deskInstance.startKBArticle(activity, permalink);
  1. Activity is the instance of the activity.

  2. Permalink is the URL of the help article.

For instance, in the URL in the image above, the portion following "/articles/" is the permalink of the article.