ASAP for Mobile Platforms

Displaying Details of Anonymous Users to Agents

When an anonymous user contacts customer support via chat, their details usually do not appear on the agent's screen. However, you can configure the ASAP add-on to display these details after receiving them from the user. 

To configure this setting, use the following method. 

DeskUser user = new DeskUser();        

Additionally, agents can convert chat conversations into tickets, if more interactions with the user are required later. The email ID is a mandatory parameter to make this conversion possible.