ASAP for Mobile Platforms

Customizing UI Text

The ASAP SDK facilitates customization of the text that appears on the different screens of the add-on. The text includes UI labels for help components, error messages, and general information. To change the text, perform the following steps:

  1. In the strings.xml file of your app, include the keys that are relevant to the SDK UI. (For the list of keys supported, refer to the table below.)

  2. Compile the code and verify.

Key Default Text Description
DeskPortal.Dashboard.Heading "Customer Support" Text that appears on the help center dashboard
DeskPortal.Dashboard.helpcenter.title "Knowledge Base" Title of the knowledge base module icon on the dashboard
DeskPortal.Dashboard.helpcenter.description "Browse our extensive repository of help articles" Text that describes the knowledge base
DeskPortal.Dashboard.community.title "Community" Title of the user community module icon on the dashboard
DeskPortal.Dashboard.community.description "Find and share solutions with the user community" Text that describes the user community
DeskPortal.Dashboard.addticket.title "Submit Ticket" Title of the ticket submission module icon on the dashboard
DeskPortal.Dashboard.addticket.description "Seek help from our agents" Text that describes the ticket submission screen
DeskPortal.Dashboard.myticket.title "My Tickets" Title of the my tickets icon on the dashboard
DeskPortal.Dashboard.myticket.description "View and manage tickets that you submitted" Text that describes the my tickets screen
DeskPortal.Helpcenter.article.detail.relatedtitle "Related Articles" Text that appears below any help article in the knowledge base
DeskPortal.Helpcenter.article.detail.vote.description "Was this article helpful?" Text that seeks feedback from the user
DeskPortal.Helpcenter.feedback.title "Feedback" Title of the feedback form
DeskPortal.Helpcenter.feedback.description "We're sorry the article wasn't helpful." Text that appears when a user downvotes an article
DeskPortal.Myticket.option.closeticket "Close" Text for option that lets the user close a ticket they submitted
DeskPortal.Error.message.reload "Retry" Error message that appears if ticket submission fails
DeskPortal.Error.message.noInternet "No Internet connection" Error message that indicates loss of connectivity
DeskPortal.Dashboard.livechat.title "Live Chat" Title of the live chat module on the help center dashboard
DeskPortal.Addticket.title "Add Ticket" Title of the ticket submission form