How VNMT Solutions unified client support and financial operations with Zoho Desk and Zoho Books

Key results:

• Ticket response timeReduced by 21%
• Invoice resolution timeReduced by 32%
• Customer happiness ratingIncreased by 17%

Overview

VNMT Solutions integrated Zoho Desk and Zoho Books to achieve enhanced customer experience and operational excellence.  

The company

VNMT Solutions is an IT and software services company that provides a wide range of technology solutions. The company specializes in enterprise resource planning (ERP), customer relationship management (CRM), and business intelligence services. They also offer expertise in mobile application development, cloud computing, and digital marketing. VNMT Solutions focuses on helping businesses improve their operational efficiency and digital presence by leveraging modern technology and strategic consulting.  

The challenge

VNMT Solutions struggled with disconnected workflows between client support and financial operations, leading to manual effort, delays, and lack of visibility for both clients and internal teams. As their business grew, the team's desire for a scalable, integrated system became a clear and urgent need—one that Zoho Desk and Zoho Books together successfully fulfilled.  

The solution: Zoho Desk + Zoho Books

VNMT Solutions implemented Zoho Desk to centralize and manage all client requests, support tickets, and data about the team's performance. Zoho Books, on the other hand, offered automation features that made financial tracking easier.  

By integrating Zoho Desk with Zoho Books, VNMT Solutions created a unified system where support agents could directly access invoice and payment data while working within the support environment. This significantly reduced turnaround time on billing-related queries, eliminated unnecessary internal back-and-forth, and allowed both finance and support teams to collaborate more effectively. As a result, clients now enjoy more personalized service, while internal operations have become smoother and more structured.  

How each Zoho product supports the business

Zoho Desk powers the client-facing side of the business. It enables the support team to manage all incoming tickets in one place, track ticket statuses in real time, monitor resolution timelines, and access performance analytics to ensure accountability. With the ability to manage multiple clients and multiple logins in one place, the platform has become essential for VNMT Solutions to maintain high service standards.  

Zoho Books has streamlined backend operations. From invoicing and recurring payments to GST/TDS compliance and expense tracking, it has automated key financial processes and given the leadership team real-time visibility into the company’s financial health. The ease of use and accuracy in reporting have helped VNMT Solutions maintain control and stay compliant without the usual hassle.  

Benefits & ROI

The integration of Zoho Desk and Zoho Books has had a tangible impact on improving operations across the organization. Clients benefit from faster response times, especially for finance-related queries, thanks to the direct access to financial data within support tickets. Internally, automation in finance and a centralized support system have dramatically reduced manual work and human errors.  

The collaboration between the support and finance teams has improved significantly, with smoother hand offs. As a result, VNMT Solutions can scale confidently, managing multiple clients across regions while maintaining consistent service levels. Real-time financial tracking has brought clarity to operations, allowing the leadership team to make informed decisions quickly.  

Here's what they would tell you

According to VNMT Solutions, choosing Zoho Desk and Zoho Books together was a natural decision because they addressed the two most important areas of their business: client satisfaction and financial control. The company recommends the combination without hesitation, as it makes them faster, more reliable and client-focused.  

As VNMT's CEO put it, “At VNMT, trust, clarity, and growth drive everything we do. Integrating Zoho Desk and Zoho Bookss has transformed the way we operate. Together, they help us deliver faster, more personalized service to our clients, ensuring their satisfaction at every step. At the same time, they bring clarity and efficiency to our invoicing process, making our operations smoother and more transparent. This integration isn’t just improving our day-to-day—it’s helping VNMT grow stronger and serve our clients better.”