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Zoho Desk has been rated a leader based on customer reviews.

        
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    "With Zoho Desk, we’ve gotten rid of old spreadsheet processes and really streamlined our customer service functions. It has cut our customer service (response) time almost in half."

    Paul GrimesVP Of Marketing

    "Zoho Desk has helped us provide great support availability across multiple channels, maintain prompt response times, and manage the overall customer experience without breaking a sweat."

    Matt CianfaraniChief Operating Officer
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    "We manage thousands of customer conversations on a daily basis, across channels. With Zoho Desk, we can do this from a single place."

    Shoaib QureshiCustomer Service Head
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    "Zoho Desk helped us track our client's success requests and we are now able to more effectively respond to our clients' needs"

    Alex TolbertCEO

    "Overall Zoho Desk has improved our productivity. It has made communication between team members really easy and that in turn makes it easy for the customer."

    Ryan JohnsonCustomer Success Manager
    Case Study

    "I was impressed by the array of features on the table and the pricing was also extremely competitive compared to other applications on the market."

    Kushagra SahniChief of Staff, Centilytics
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    Case Study

    "With a more structured way to attend every grievance that comes from a migrant worker and being able to see through the process until help is provided, HealthServe is now confident to head out for a larger audience."

    Michael Cheah Executive Director
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    Case Study

    "The average response time for agents before Zoho Desk was seven hours, but with the process in place, the agents are now responding to each ticket within three hours."

    Jim Francis Systems Manager
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    Case Study

    "MAF Papua New Guinea turned to Zoho Desk to initiate the process of organizing overlapping communication across the country. It soon became the go-to intel source for our current operations."

    Todd AebischerCountry Director – Papua New Guinea
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    Case Study

    "At the most fundamental level, Zoho Desk enables us to receive requests from our teams and help them in a timely manner. We love the ability to have a self-service portal where they can look up FAQs and find answers to common questions instantly."

    Daniel IdikayiSystems Manager
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    Case Study

    "We analysed other products in the market but Zoho Desk blended into our organization structure better than anything else."

    Swaroop NaikSenior Manager, Software Development
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    Case Study

    "With the omnichannel setup in Zoho Desk, the IT team in EPNE now has a single point of interaction for all their customers."

    Neil GrayIT Support Manager
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    Case Study

    "Feedonomics embraced Zoho Desk, with more than 400 users leveraging all the available features to their fullest extent."

    Jason NicholVP of Product
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    Case Study

    "Shiji, the one-stop technology solution for businesses in Hospitality / Retail / Food Service / Entertainment, leverages Zoho Desk to provide seamless support to its customers."

    Kyle KurdleVice President, Global Service Delivery, Shiji Group
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