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Zoho Desk has been rated a leader based on customer reviews.
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"With Zoho Desk, we’ve gotten rid of old spreadsheet processes and really streamlined our customer service functions. It has cut our customer service (response) time almost in half."
"Zoho Desk helped us track our client's success requests and we are now able to more effectively respond to our clients' needs"
"Overall Zoho Desk has improved our productivity. It has made communication between team members really easy and that in turn makes it easy for the customer."
"I can only recommend Zoho Desk as the best solution currently on the market. It is fast, easy to use, and has all the needed features at a very low cost!"
"This is definitely a professional ticketing system that almost any size company can use."
"Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that."
"So far, we're more than satisfied. The integration with Zoho CRM and SalesIQ is problem-free. The app is very easy to match to the own style! It's also very user-friendly. Try the free trial periods, it will not disappoint."
"Super intuitive to pick up and use from the go. It was extremely easy to set up the entire team and inform them on how to utilize the basic features of Zoho Help Desk."
"Zoho Desk has replaced the mode of interactions from emails, phone calls, chats, social media platforms to one single platform. It makes the experience of raising support requests by your customers very easy and supports about 9 international languages."
"We migrated our service from another service to Zoho Desk. We like it how it works together with other Zoho services that make our process more streamlined."
"Ease of use, easy setup and good reports. The setup was a charm, was able to integrate with our domain and also we setup a tickets page for our customers."