Service-levels, contracts, and more.
An organized desk is the sign of an organized mind. The same is true of help desks. Organize all your customer service efforts with basic help desk automation from Zoho Desk.Add your business hours and a list of holidays. Use service-levels and contracts to ensure you fulfill all your commitments. All your advanced automation rules are based on these basic building blocks.
Escalate tickets. Avoid disasters.
We've all seen those tickets where a timely response couldn't go out. For managers, it's really important that these tickets be brought to their attention immediately past due time. With a simple set of rules, tickets get escalated automatically based on SLAs. If that's not enough, they can be automatically assigned to another agent too.
Flexible, all-encompassing workflow automation.
Processes are to business what a skeleton is to the human body. They're not visible to the outside world but they make all the difference. Workflow process automation in Zoho Desk is designed to be extremely flexible while being simple to implement. Automate frequent activities. Improve your team's productivity. Deliver more happiness.