Knowing is half the battle.
Know who's calling.
In Zoho Desk's Handshake Mode, tickets are organized by which phase of the sales cycle the customer is in. Now you'll know exactly who's reached out – customers, potentials, leads, or new contacts.
Know now. Act now.
Through SalesSignals, your sales reps can be alerted when a customer raises a ticket, when it has been resolved, and when the customer leaves a happiness rating. Know your customer and forge better relationships, in collaboration with your customer service team.
Information is wealth.
Get contact details within tickets.
Often, agents have little to no context on a customer, to be able to respond meaningfully.
In Zoho Desk, detailed customer information gets pulled from CRM, so your agents can put a face to every ticket. Say "Hello" to meaningful conversations!
See tickets within contact details.
For every customer in Zoho CRM, relevant ticket information is pulled in from Zoho Desk, so your sales reps can understand the customer's recent interactions with the company.
Your sales team can easily identify happy customers and find more sales opportunities.