Zoho Desk

Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness everyday. Visit:zoho.com/desk

Poll: What’s your approach to customer support hiring?

Beyond the processes you put in place and the helpdesk software that your company uses, the customer service experience is ultimately influenced by the people...

Zoho Desk 1 min read

Results: What kind of interactions do you prefer in a ticket?

Last week, we had asked Zoho Support users what kind of interactions they preferred in support tickets. Short interactions are crisp but several such interactions...

Zoho Desk 2 min read

Poll: What kind of interactions do you prefer in a ticket?

What happens after a customer raises a support ticket asking for some help? You wade through the ticket to find out what information is available....

Zoho Desk 2 min read

Results: Insights about customer support channels

About a fortnight ago, on our poll, we asked you all a question on support channels used by your customers. Before we get to the...

Zoho Desk 2 min read

Announcing Zoho LiveDesk: Start delivering instant happiness to your customers

I can still remember the happiness of hearing a buddy pop up online and knowing I was only one-click away from an awesome conversation. It...

Zoho Desk 2 min read

Poll: What channels do your customers use to reach you?

While talking to prospects who’re evaluating Zoho Support, I try to squeeze in a particular question during the first few minutes of the conversation. It’s...

Zoho Desk 2 min read

Results: We organize our support team by…

Whenever I speak to customers, I realize how each of them is different from any other. Each of them has a different way of defining...

Zoho Desk 2 min read

Poll: How do you organize your support team?

Whether customer support is a right or a privilege for your customers, it’s a tricky commitment to uphold. More often than not, running a team...

Zoho Desk 2 min read

Results: For ‘free’ accounts, customer support is…

Earlier this week, we had asked the same question to both customer support managers and agents, in a bid to see how their opinions differed. Much to...

Zoho Desk 1 min read

Poll: For ‘free’ accounts, is customer support a right or a privilege?

Zoho Support has a lot of happy customers. We keep hearing from them and we talk to them about a lot of things. But, for...

Zoho Desk 2 min read