Zoho Desk

Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness everyday. Visit:zoho.com/desk

Results: What kind of interactions do you prefer in a ticket?

Last week, we had asked Zoho Support users what kind of interactions they preferred in support tickets. Short interactions are crisp but several such interactions...

Zoho Desk 2 min read

Poll: What kind of interactions do you prefer in a ticket?

What happens after a customer raises a support ticket asking for some help? You wade through the ticket to find out what information is available....

Zoho Desk 2 min read

Results: Insights about customer support channels

About a fortnight ago, on our poll, we asked you all a question on support channels used by your customers. Before we get to the...

Zoho Desk 2 min read

Announcing Zoho LiveDesk: Start delivering instant happiness to your customers

I can still remember the happiness of hearing a buddy pop up online and knowing I was only one-click away from an awesome conversation. It...

Zoho Desk 2 min read

Poll: What channels do your customers use to reach you?

While talking to prospects who’re evaluating Zoho Support, I try to squeeze in a particular question during the first few minutes of the conversation. It’s...

Zoho Desk 2 min read

Results: We organize our support team by…

Whenever I speak to customers, I realize how each of them is different from any other. Each of them has a different way of defining...

Zoho Desk 2 min read

Poll: How do you organize your support team?

Whether customer support is a right or a privilege for your customers, it’s a tricky commitment to uphold. More often than not, running a team...

Zoho Desk 2 min read

Results: For ‘free’ accounts, customer support is…

Earlier this week, we had asked the same question to both customer support managers and agents, in a bid to see how their opinions differed. Much to...

Zoho Desk 1 min read

Poll: For ‘free’ accounts, is customer support a right or a privilege?

Zoho Support has a lot of happy customers. We keep hearing from them and we talk to them about a lot of things. But, for...

Zoho Desk 2 min read

Hear ye! Hear ye! Direct Signup for Customer Portal

Whenever I talk to customers about their customer support operation, one topic creeps into our conversations. “How can I continually reduce load on a given...

Zoho Desk 1 min read