The holiday season is approaching. What can be more gratifying than creating happiness! That’s exactly what we have in mind for you as well.
It’s a great feeling to talk to customers and deliver amazing service. Phone is by far the most convenient way for customers to ask for and receive help. But, it’s usually a logistics nightmare to build and maintain scalable PBX infrastructure, especially if you’re a small business. We’ve been through it at Zoho and, ever since, we’ve wanted to drastically simplify it.
That’s exactly what we announced last week.
Telephony re-imagined for the cloud.
Cloud Telephony for Zoho Support brings a fully-functional call centre right within your browser tab. It has all the traditional goodies: Call routing, sequential & simultaneous ringing, IVR, call recording, voice messages and detailed reports.
BUT, you get all of that without the pain of maintaining a full-blown telephony system.
We’ve partnered with the team at Twilio to bring this incredibly simple solution to you.
That’s Telephony, re-imagined for Zoho Support. (more info here)
It’s available to customers on the Professional plan, with some restrictions, and to those on the Enterprise plan.
Next up, Mobility.
We know how important it is for you to spend time with your family, especially during the holiday season. But, if you’re a customer service agent, holiday season is the time you’ll have maximum people to attend to. Both of these are high priority and both of them are close to the heart.
The solution, we believe, it to take a great customer service app and add mobility to it. And, that’s exactly what we’ve done.
Zoho Support comes to iOS and Android. This holiday season (and beyond), you won’t be tied to your computer all the time. Answer tickets from the confines of your home or a vacation retreat or that long-pending family reunion. Reassign tickets to a colleague when you’re not able to handle them. Tag a colleague and ask for some help via social-network-style comments. Get notified of important updates in your tickets via Notification Center for mobile devices. Zoho Support for iOS and Android is available to customers on the Professional and Enterprise plans. (more info here)
Be awesome at home, win family love. Be awesome at work, win customer love.
This holiday season, let there be even more happiness in every ticket.