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Connections: Services with distinctive authentication requirements

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Description

Deluge facilitates the integration of third-party services with your Zoho service. Connections specify the service to integrate, and invokeUrl Deluge task allows you to perform webhook calls on the connected service.

To create a connection, you need to provide its connection name. Furthermore, some services let you choose from the list of available scopes.

Note:

  1. The connection name is the link name of the connection, used in the invokeUrl task.

  2. The scope specifies the operations which can be performed using the connection. The operations likely to be done with a connection, vary according to the third-party service that is connected.

Once a connection is created, it has to be connected. It is typically connected by providing your login credentials of the respective service. If you are already logged into the service, it is connected right away as you click allow on the user permission dialog box which pops up. However, to connect with some services you need to provide additional specifications besides the login credentials.

The default services under the Pick Your Service with additional authentication requirements are listed below.

ServiceRequirementDescription

Shopify

Shop's name

  • Shopify is an e-commerce platform that provides a tool to create and customize an online store.

  • The Shop's name is the domain name of your Shopify store. It can be interpreted from your Shopify URL. For example, store is the shop's name for the Shopify URL - store.myshopify.com.

Yonyx

API key, API secret

  • Yonyx is a platform that helps you to create interactive decision trees for call centers, business process based applications and customer self-service.

  • The API key and API secret provide access to your Yonyx resources.

Webpower

Complete domain URL

  • Webpower is a marketing automation software with integrated email and text message marketing.

  • The domain URL is your account's unique website address.

Zomato

API key

  • Zomato is a restaurant search and discovery platform.

  • The API key is a unique key that provides access to restaurant information and Zomato's search APIs.

Groove

Access token

  • Groove is a help desk software that helps the user to manage their online customer support.

  • The Access token is the unique key that identifies your Groove account and provides access to the REST API.

Zendesk

Zendesk subdomain name

  • Zendesk is an online customer service software.

  • The subdomain name is the unique identifier of your Zendesk account.

Note:

The invokeUrl task appends the subdomain name to the URL supplied to it. So, the URL specified by the user should not be subdomain appended.

For example, the URL specified in the Zendesk API to access tickets is https://{subdomain}.zendesk.com/api/v2/tickets.json. However, the user should exclude the subdomain name from the URL (i.e., https://zendesk.com/api/v2/tickets.json) to supply it to the invokeUrl task.

The above mentioned is a general rule of thumb for every third-party service that requires a subdomain name to connect with your Zoho service.

Jira

Jira subdomain name

  • Jira is an issue tracking, bug tracking, and product management software.

  • The subdomain name can be interpreted from your Jira URL. For example, mycompany is the subdomain name of the Jira URL - mycompany.jira.com.

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