- Everything you need to get started:
- Contact management
- Workflow automation
- Custom email templates
- Data import and export
- Instant reports
- Mobile apps
- You're a solopreneur or part of a small team that's just getting started, or you're looking to move away from spreadsheets.
- You need to stay on top of follow-ups.
- You want to boost productivity by automating routine tasks.
- You are considering vibe-coding your own CRM and need a head start.
Here's what's included in Zoho CRM's Free Edition
Everything you need to grow your business in one system.
- Business Setup
- Sell from anywhere
Stay on top of your customer details
Contact management
Stop juggling spreadsheets, sticky notes, a cluttered inbox and a makeshift CRM. Every customer and prospect has their own record in Zoho CRM with their contact details, conversation history, and any notes you've added—all in one place. See every deal's status at a glance.
Follow-up reminders
Following up at the right time makes all the difference between winning and losing a deal, and it's one of the easiest things to forget when you're juggling multiple conversations. Set reminders for any lead, and Zoho CRM will nudge you at the right time so you never miss a follow-up.
Tasks, meetings, and calls logs
Your calendar and your CRM work in sync to keep your day organized and productive. Schedule a meeting, log a call you just had, or create and associate a task directly to the relevant contact or deal. All your data is in one place. All the modules and integrations available for you to start.
Data import and export
Already have customer information in a spreadsheet or another tool? Import it into Zoho CRM in minutes and pick up right where you left off. And if you ever need your data somewhere else, export it just as easily. Your data is always available to you.
Customize it—then connect it to your tech stack
Custom email templates
Create reusable templates for the emails you frequently send: a first outreach, a follow-up, a proposal summary, or a thank-you note. Every email looks polished and consistent, and you avoid the hassle of writing the same thing over and over again.
Connect to your tech stack
Easily connect your website, a billing tool, or any other software your business runs on with Zoho CRM's API. This will enable automatic data flows between your tools, without manual entry or copy-pasting. The best part? It won't need complicated coding to do any of it, it's just a click away.
Webforms
Log every inquiry, signup, or callback request from your website in your CRM—automatically. That means no missed messages and no leads sitting in an inbox, waiting to be examined. The moment someone reaches out, they're already in your CRM and ready to be followed up on.
Add up to three users for free
Zoho CRM's Free Edition supports up to three users, making it perfect for a solopreneur, a founding team, or a small business that's just starting. Everyone on the team gets full access with no per-seat charges.
Automation that goes a long way
Workflow automation
Set up rules that trigger automations based on an actions you take in your CRM. For example, when a new lead comes in, you can automatically send them a welcome email; when a deal moves to a new stage in your pipeline, automatically create a follow-up task; when a contact hasn't been touched in two weeks, send yourself a reminder.
Reports
Built-in reports give you a clear picture of what's happening in your business, from how many leads you're bringing in and how deals are progressing through your pipeline to which activities are actually driving results. Make data-backed decisions with reports at your disposal.
Mobile app
Zoho CRM's mobile app puts all your sales data in your pocket. Check a contact's details before an in-person meeting, log a call as soon as it ends, update a deal while you're on the move, or set a reminder on the spot.
Staying relevant and driving innovation, since 2005
I want to Zohotize everything. The goal here is to create efficiency. With a company that's growing and a vision centered around NRS, there are limitless opportunities for implementing new processes and providing various products.
Zoho CRM is a tool that we completely lean on to execute our business processes. It enables more collaboration, more engagement, and more efficiencies, combined with more transparency into the business. It has had a drastic and dramatic influence on our company.
RJG Inc
One of the pillars behind the productivity that we've been able to achieve today is definitely our usage of Zoho.
Way.com
Zoho has helped us provide a seamless experience to our customers, ensuring that their concerns are properly addressed, promptly managed, and responded to. Effective communication, especially through mobile channels, is key to our success.
Spreadsheets got you here. Zoho CRM will help you grow.
Get startedFrequently Asked Questions
There's no catch; you can sign up without your credit card. There's no trial period and no forced upgrade. You can use the Free Edition for as long as it works for your business.
Yes. Simply import your existing data from a spreadsheet or another app, and you can be up and running in minutes. Zoho CRM is designed to be easy to use.
By design, Zoho CRM is easy to get started with. Most customizations use an easy drag-and-drop interface that requires no coding experience. Our extensive help resources are always available to guide you through Zoho CRM.
While the Free Edition is perfect for small businesses, as you grow, you might need additional features to help you sell better. Upgrading to a paid plan unlocks higher automation limits, AI agents, advanced reporting, mass emailing, and more storage. Check out our other editions here.
No. Zoho CRM runs entirely in your browser, so there's nothing to download or install. Just sign up and you're ready to go!