- Everything in Professional edition, plus:
- Account based marketing
- Developer sandbox
- Custom buttons and functions
- Extended AI capabilities
- Field-level Encryption
- Extended field types
- You're managing a large sales organization with multiple teams, regions, or business units.
- You need a clear chain of command for approvals and reporting across your organization.
- You want to build, test, and roll out complex customizations safely.
- You handle sensitive customer data and want it to be encrypted for every field.
Here's what's included in Zoho CRM's Enterprise Edition
Everything in the Professional Edition, plus additional features to help your business scale
- Customization and AI
- Automation and insights
Everything your sales team needs, built into one platform
Run your sales with one platform
Zoho CRM's Enterprise Edition is built to adapt to your company's scale and complexity. Get details on every lead, deal, contact, and account in one place, and restrict access by role so that users see exactly what they need.
Enterprise-grade security
Zoho CRM's Enterprise Edition is equipped with field-level permissions, data-sharing rules, and audit logs, so you know who can see and do what for every record. Zoho CRM is built with privacy at its core, making it the perfect fit for companies looking to keep their customer information safe.
Account-based marketing
Identify your ideal customer profile, prioritize target accounts, coordinate outreach across teams, and track engagement with our built-in ABM capabilities. With thousands of accounts to keep up with, this helps your teams stay focused on those with a higher chance of conversion.
Reporting hierarchy
With reporting hierarchies, managers only see data relevant to their teams, and leadership gets a birds-eye view of the entire organization. Everyone sees the data that's relevant to them, without being overwhelmed by data that isn't.
Intelligent by design, flexible by nature
Zia Agents
Zia Agents are autonomous AI agents that can handle tasks like following up on leads, updating records, or triggering workflows without any dependence on humans. This helps your sales reps automate routine work and focus on building everlasting relationships. The best part? They come FREE with your Zoho license.
Sandbox
One misconfigured workflow could have a domino effect on your sales processes. With the Enterprise Edition, you can create multiple sandboxes and test new workflows or customizations in a replica of your CRM. Spot errors and make fixes before you roll changes out to your entire organization.
Anomaly detection
Our built-in AI assistant, Zia, scans your CRM and reports red flags immediately—such as a sudden drop in the number of leads you convert, duplicate email addresses, or even issues with your workflows. Zia works on this 24/7 so that you can act on anomalies before they cost you.
Extended field types and sequential data collection
Extended field types let you go beyond standard text boxes to collect data in formats that makes sense for your business, whether that's a file upload, a multi-select dropdown, or a custom data type unique to your industry. Pair that with sequential data collection, which walks your reps through filling in information step by step, and you can ensure critical fields never get skipped and your data stays clean and complete.
Less manual work; more visibility
Guided selling
Build a step-by-step playbook for your sales reps inside Zoho CRM. Give them a detailed walkthrough of the right actions to take at any deal stage based on what has worked for you in the past. Onboard new sales reps easily with a built-in advisor. Run multiple scoring rules in parallel so that each team works with a lead scoring rule that reflects their requirements.
Autoresponders and approval workflows
Set up autoresponders to send a specific message to a specific person the moment they perform an action, whether it's a new inquiry, a form submission, or a change in the deal stage. Automatically route non-standard discounts or contracts to the relevant stakeholders using approval workflows. Gain full visibility into the status of every request and stay responsive at scale.
Unlimited custom dashboards
Track pipeline health, team performance, conversion rates, revenue forecasts, or any other metric you want—in real time. Schedule automated report delivery so you're in the loop every single time. With the Enterprise Edition, you can create unlimited custom reports and dashboards at no extra charge.
Staying relevant and driving innovation, since 2005
I want to Zohotize everything. The goal here is to create efficiency. With a company that's growing and a vision centered around NRS, there are limitless opportunities for implementing new processes and providing various products.
Zoho CRM is a tool that we completely lean on to execute our business processes. It enables more collaboration, more engagement, and more efficiencies, combined with more transparency into the business. It has had a drastic and dramatic influence on our company.
RJG Inc
One of the pillars behind the productivity that we've been able to achieve today is definitely our usage of Zoho.
Way.com
Zoho has helped us provide a seamless experience to our customers, ensuring that their concerns are properly addressed, promptly managed, and responded to. Effective communication, especially through mobile channels, is key to our success.
Your sales processes are complex. Your CRM should be up to the task.
Get startedFrequently Asked Questions
Zoho CRM's Enterprise Edition includes capabilities that aren't available in the Professional Edition, such as ABM, guided selling, anomaly detection, a sandbox, multiple scoring rules, and predictive AI features. It's designed for businesses with larger teams and more complex processes.Learn more
Yes. Zoho CRM supports multiple currencies, languages, and time zones, along with granular data-sharing and access controls. Different teams can operate in the same system while only seeing the data that's relevant to them. With Zoho CRM for Everyone, you can bring all your customer-facing teams on to a single platform to ensure everyone is on the same page. Learn more about Zoho CRM for Everyone here.
Zoho CRM's Enterprise Edition includes a host of AI-powered prediction and analysis tools, such as anomaly detection, churn prediction, best time to contact, record owner suggestions, workflow suggestions, and a prompt builder, alongside autonomous AI agents (Zia Agents) and Zia Agent Studio.
The Enterprise Edition costs $40 per user per month when billed annually, or $50 per user per month when billed monthly. Check out our pricing page, or write to us at sales@zohocorp.com to learn more.
Zoho CRM integrates with countless major business apps worldwide. You can learn more about the available integrations here.