What if your customer relationship management could be
Scalable
Customizable
Empower your entire organization with a CRM that is much more than a sales tool.
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What if you could manage your entire customer lifecycle from one system?
Collect contacts and leads
Zoho CRM allows you to import leads and contacts from multiple sources, tag and track their origins, and assign them to different workflows or people.
Activate and leverage leads
Build powerful journeys to take your leads from A to Z. Place action-based triggers to engage your leads, such as automated and personalized emails, and add your own scoring to help pre-qualify leads for a streamlined sales process.
Enable salespeople
Let your salespeople work smarter, not harder. Sync Zoho CRM with your calendar, integrate your meeting platform of choice, and create pre-configured CPQ conditions to make quotes faster and easier.
AI Assistant
Let Zia help you streamline your sales processes. Leverage AI to predict deals and deals alike, suggest workflow automations to save time, and enrich your data.
Monitor Performance
Build performance dashboards to your heart's content. Create overviews to help identify weaknesses in your customer relationship processes and make both granular and global modifications as needed.
What if you already have irreplaceable apps?
That's no problem! With Zoho Marketplace, you can choose between more than 900+ pre-built, no-code integrations with your favorite apps.
What if you were not alone?
A very valuable feature of Zoho CRM is that you can often see everything at a glance. Zoho CRM basically offers a complete overview of the entire customer profile at that moment, and therefore, we can respond to the customer accurately.
In the beginning, we only needed a few deals with quotes, and that was sufficient. As our company grew, we saw that Zoho CRM offers a leads module to qualify your leads. There's a deals module. You can build an entire workflow in it. You can also ease the burden on your salespeople. Each time, it provides a solid foundation.
For our customers, [our work with Zoho CRM] means that we have the most complete picture possible when we speak to them. So when we have a customer on the phone, we know who they are, the questions they've asked previously, how many deliveries they've received. We have so much information immediately available that we can help the customer very thoroughly.
6 years ago, we managed all our business activities in Excel. Then we assessed the market for the available CRM systems at the time, and Zoho was the obvious choice, especially considering the price per user versus the available functionalities.
What if you already have irreplaceable apps?
What if the 5 most common CRM complaints didn't apply to you?
Lack of scalability
You shouldn't have to rethink your system or invent complicated workarounds to accommodate growth.
- Centralize, organize and manage your leads and customers in one place
- Add users, functionality, and processes inside your existing system as needed
- Create and assign employee roles to structure your organization
Low user adoption
Having a system that is built for greatness doesn't matter if your people won't - or know how - to leverage it. Complexity shouldn't come at the cost of user-friendliness.
- Customize your modules and views to clarify relevance for your employees
- Display role-based KPIs to keep your employees up to speed
- Build automated workflows to minimize repetitive tasks
Limited automations
Automation is one of the CRM features that often gets sacrificed in the name of cost-saving.
- Recognize patterns in data, sources, system usage, contact behavior, and more
- Assign leads, contacts, and customers to employees based on custom parameters
- Integrate CRM automations with your project management, ticketing, or inventory tools for maximum yield
Limited integrations
Do you adopt software on an as-needed basis? This allows you to implement the most cost-effective solutions for the functionality you desire -- until those solutions can't communicate.
- Choose from more than 900 pre-built integrations with your favorite apps in Zoho Marketplace
- Make use of open API options if you need custom integrations
- Integrate with popular apps with the click of a button
Poor data quality
Inaccurate, incomplete, or incorrect data impacts more than salespeople. It impacts decision-making, which ultimately impacts business revenue.
- Find duplicates and merge or remove them
- Enrich your contact profiles with AI
- Back your data up frequently - for free
- Set up your own custom data management rules
You shouldn't have to rethink your system or invent complicated workarounds to accommodate growth.
- Centralize, organize and manage your leads and customers in one place
- Add users, functionality, and processes inside your existing system as needed
- Create and assign employee roles to structure your organization
Having a system that is built for greatness doesn't matter if your people won't - or know how - to leverage it. Complexity shouldn't come at the cost of user-friendliness.
- Customize your modules and views to clarify relevance for your employees
- Display role-based KPIs to keep your employees up to speed
- Build automated workflows to minimize repetitive tasks
Automation is one of the CRM features that often gets sacrificed in the name of cost-saving.
- Recognize patterns in data, sources, system usage, contact behavior, and more
- Assign leads, contacts, and customers to employees based on custom parameters
- Integrate CRM automations with your project management, ticketing, or inventory tools for maximum yield
Do you adopt software on an as-needed basis? This allows you to implement the most cost-effective solutions for the functionality you desire -- until those solutions can't communicate.
- Choose from more than 900 pre-built integrations with your favorite apps in Zoho Marketplace
- Make use of open API options if you need custom integrations
- Integrate with popular apps with the click of a button
Inaccurate, incomplete, or incorrect data impacts more than salespeople. It impacts decision-making, which ultimately impacts business revenue.
- Find duplicates and merge or remove them
- Enrich your contact profiles with AI
- Back your data up frequently - for free
- Set up your own custom data management rules
What if the price was irresistible?
Our flexible pricing options are indicated per user per month
Select your billing cycle
- Annual
- Monthly
- Standard
- Professional
- Enterprise
- Ultimate
- €2014
- €3523
- €5040
- €6552
- All the essentials:
- Mass emailSend mass emails & automate follow-up sequences.
- Custom modulesBuild custom data modules with unique layouts for each team.
- WorkflowsHelp your sales team focus on sales by automating their day-to-day activities with workflows.
- CadencesAutomate multichannel lead follow-up sequences.
- Sales forecastingSet your team on the path to long-term success with achievable goals and keep track of how your business performance compares to revenue goals.
- Lookup fieldsLink related modules through unique fields.
- CanvasBuild personalized CRM experiences for your employees based on the needs of the team and your industry.
- Office 365 integration
- Zoho Marketplace900+ easy plug-and-play third-party CRM extensions.
- Everything in Standard +
- BlueprintEffectively scale your sales process by building a step-by-step blueprint to guide your sales reps at every stage.
- CPQMatch products to customer requirements and streamline quote management with built-in price rules.
- SalesSignalsInteract with customers in real-time with activity notifications across the customer journey.
- Inventory managementManage all your invoices, sales and purchase orders, products, and vendors.
- WebhooksSend data to other applications based on certain event triggers.
- Assignment rulesAutomatically send incoming leads and opportunities directly to the appropriate sales reps.
- Validation rulesKeep your CRM data clean by curbing bad data with automatic validation.
- Kiosk StudioA no-code customization tool that helps you create custom screens and record actions, execute custom functions, and more.
- Google Ads integrationMeasure and improve the performance of your Google Ads with the CRM for Google Ads integration.
- Everything in Professional +
- Zia — AI assistantDeep AI capabilities which include sales forecasting, churn prediction, anomaly detection, product recommendations, competitor alerts, and more.
- Territory managementAssign relevant leads, customers, and accounts to your sales reps based on factors like product line, geography, verticals, and more.
- Custom functionsBuild low-code workflows that automate your enterprise operations across all different apps in your tech stack.
- Journey orchestrationBuild, manage, and improve end-to-end customer journeys while delivering personalized experiences.
- Multi-user portalsMake collaboration with customers, partners, and vendors easier—use portals to grant access to relevant information in your CRM.
- Page layoutsStreamline data capture for different processes under different layouts in the same module.
- Client scriptsTrigger client-side custom events based on UI interactions.
- Approval processGet important records approved by the right people to ensure accountability.
- SandboxGive your developers the freedom to test every customization in a secure sandbox before applying them to your production account.
- Everything in Enterprise +
- Enhanced feature limits
- Extended AI capabilitiesUnlock deeper-level AI and machine learning capabilities for greater productivity and sales enablement.
- Advanced customizationBuild personalized and powerful customizations from a wide range of low-code and no-code tools.
- Data preparationMerge and segregate similar datasets into single tables for easier analysis and reporting.
- Augmented analyticsAuto-generate reports and dashboards, and categorize unorganized data sets into meaningful silos.
- Data storytellingCraft compelling stories with colorful infographics, AI report summarization, and portal sharing.
- Unified business insightsGet a 360-degree view of your business performance with deeper data visualization and intelligence.
- Advanced administrationHandle large volumes of data with higher-level data storage and easy data import, export, and backup options.