Grateful to be your favorite. loved.
The race to be #1 has blinded many businesses to everything else.
Join Our FamilyAll they see are numbers. And God forbid, if they don't add up to what they want to see. Competition pushes limits, but it often results in businesses losing sight of everything except the columns of figures that show how profitable they are.
It's easy to ride the wave of greed set by self-professed industry leaders. Their limits are set by investors who view customers as numbers. No one deserves to be a replaceable figure on a balance sheet.
Real people run businesses.
Real people deserve to be humanized.
But they're exploited instead.
Quality doesn't require you to overcharge your customers. Effective communication channels don't have to be a cost customers bear. And, it's certainly unfair for customers to spend their valuable time learning programs instead of innovating or selling.
Is staying #1 worth all that? It takes courage to provide your customers with security and happiness. It's difficult to be their favorite.
Merely listening or churning out new features won't earn you that coveted spot. It's an organic response towards genuine empathy, promises kept, and requests honored.
We're talking about:
We see the people behind the business. And that's why we haven't borrowed a single penny over the last 15 years. We humanize our customers. And that's also why our customer support has remained free.
The voices of our customers have always been, and will continue to be, the driving force behind our product offerings and philosophy. And for these customers who mean the world to us, Zoho CRM remains the world's favorite CRM.
This hasn't been an overnight achievement, but a labor of love for over 15 years. Zoho has been profitable since it's inception because of the immense love and support from our customers. Their patience with us as we learn and grow has helped us pave our own path to provide the best customer experiences. We are only where we are today because of their faith in us.
But businesses are created to yield profits, and we're proud that our tools have helped our customers exceed their revenue targets and organizational goals.
When you put your customers first, it shows. We're grateful that industry experts and critics alike recognize and appreciate our efforts to deliver great customer experiences.
Here's what they have to say:
Customer Engagement
Platform
Omdia MQ - Challenger as a Customer Engagement Platform
Zoho CRM emerged as the best option to reduce customer engagement complexity with a unified CEP on a common code base. Customers appreciate the holistic integration of Zoho CRM Plus and the intuitive simplicity of the applications.
Editor's Choice Award
2-time Winner of PCMag's Editor's Choice Award
Zoho CRM was PCMag's pick for the Business Choice Award as well as the Editor's Choice Award in 2019 - being the only vendor with a positive Net Promoter Score (NPS), and high ratings for metrics like fees/cost, email tracking, mobile apps, and reliability.
Best Enterprise Software
Vendor
Most Trusted Vendor
Best CRM Lead Management
Software
Enterprise and Mid-Market
Segment
Anybody can use Zoho. The interface is straightforward, and the initial trial setup took very little effort. Zoho had all of the functionality that we could ever need, at a fraction of the cost of Salesforce. It felt much more intuitive, and I was sure we would be very happy moving forward with Zoho.
Zoho is the best CRM I have ever used, and their customer support is first class. ZOHO is extremely easy to use, and there are always several ways to get to the information you need. I would highly recommend it to anyone needing an easy to use, yet comprehensive CRM.
While working on Salesforce over last 10 years, it was very difficult to keep researching for multiple apps to address the business concerns and keep paying subscriptions to increasing number of apps for different solutions. Cost was a big deterrent and there was zero support from Salesforce. ZOHO was extremely user friendly and 5 times less expensive.
I have been using Zoho CRM for more than 4 years and have been very happy with the product. My favorite thing is that it's been so simple for me to customize specifically for my business. The customer service has been impressive. The staff is very responsive and goes above and beyond to assist in every way. I have recommended the product to others and will continue to do so.
Thank you @zohocrm - you delivered everything we needed during a time of uncertainty so that we could continue to work smoothly and securely in remote settings for our customers.
15 years it seems a very long time but... my feeling is that this is only the beginning Zoho CRM 2020 version is already making a difference in CRM world and the logo has come in the ideal moment.
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