Conversations with context.

By integrating your call management applications with Zoho CRM, your team can have the CRM context on every call.

Single-click dialing.

Stop wasting time dialing phone numbers and make calls from right inside Zoho CRM. While you're looking at any of your leads or contacts, just click the call icon to start a call.

Never miss another call with prompt reminders.

Between monitoring multiple deals and having to get dozens of tasks done, it's hard to keep track of each call you need to make. With the telephony feature's prompt reminders of your upcoming calls, you'll never miss out on them.

Personalized customer service.

Even if you have hundreds of customers, you can greet them all by name when you connect your phones with CRM. Start building customer relationships by seeing past conversations, notes, and tasks associated with each customer.

Save time with automatic call logging.

Automatic call logging makes manual data entry a thing of the past. Use the call pop-up window to add notes, create follow-up tasks, or assign the contact you spoke with to a sales rep.

Call analytics.

Measure your sales team's performance and motivate them to improve with call analytics. Built-in charts and reports let you visualize your call data, and help you figure out how to provide a better customer experience.

Choose your call management service provider.

Zoho CRM comes fully integrated with several popular PBX and call management providers including Twilio, RingCentral, Ring.io, Ozonetel, Knowlarity, Promero, and more.