Selling is social. Your CRM should be, too.

Combine the power of social media with your sales process to improve brand awareness, build stronger customer relationships, and close deals faster.

CRM Software benefits | Zoho CRM

Here's how we can help you

  • Monitor customer feedback on social networking sites
  • Add leads from social media back to CRM
  • Keep track of customer's social media interactions inside CRM
  • Manage and post to your brand's social media accounts from CRM
  • Get notified on Zoho CRM whenever someone interacts with your brand

Multiple profiles. One brand.

If your organization has social media profiles across Facebook and Twitter for individual products or services, Zoho CRM makes it easy to manage them by adding the profiles under a Brand. With a tighter integration with Zoho Social, Zoho CRM seamlessly synchronizes all your brand profiles and settings in real time. Spend less time setting up the system, and more time closing deals.

Connect your brand's social media accounts to CRM

Connect. Engage. Sell.

Manage all your social media conversations in real time with your prospects across Facebook and Twitter. From sharing content to closing deals, get everything done right from the Social Tab in Zoho CRM.

Make social media posts right from CRM

Focus on the people and conversations that matter

Your social dashboard allows you to focus on the social media conversations important to your business. Follow posts and conversations from your leads, contacts, or potentials, and stay ahead of the curve.

Identify leads and customers from social media  interactions

Add leads and contacts from social media

Manually add leads from the Social Tab, or automate your lead generation. Set up triggers to automatically add leads and contacts from social media based on the kind of customer interaction. Automatically assign leads and contacts to your sales reps with assignment rules, tasks, and reminders.

Add new leads from social media

Create your own listening Streams

Follow what your prospects and competitors are saying about your brand on Twitter with keyword tracking in the Monitor Tab. 

Social media keyword monitoring 

Keep your audience engaged

Listen to live updates from your prospects to understand what matters to them and find the right time to get in touch. 

Engage on social media from CRM in real time

Bring Social and CRM conversations together

Once a contact has been added to Zoho CRM. Access their information, deal history, and activities from the Social Tab. See the most recent social conversations your business has had with your contacts. With real-time information, you'll never miss out on the sales context in your responses to tweets and posts.

Save social media interactions to CRM records

Popular social media integrations

Unify your social media marketing and sales efforts.

Try our all-in-one CRM package which brings all your customer facing teams together.

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