You have so much to do. You need to do it all and then more
It is a fascinating time in the business world. From the family-owned bakery down the street to the flashy unicorn startup, SMBs dominate.
As a small business, your priority is customers. Managing information about your leads and contacts used to be easy. As you grow more, generate more leads, close more deals, and build more relationships, spreadsheets, sticky notes, and word documents just aren't cut out for the task.
What creates two out of three net new American jobs, produces close to half of our nation’s goods and services, and can be found, coast to coast, in every small town, big city, and rural enclave?
The answer is the 30 million small businesses that drive the economy, and provide goods and services across the nation. They account for 99% of all businesses and 54% of all U.S. sales (SBA, 2018).
What you need is a
What you need is a full-fledged CRM
Customer Relationship Management is the answer you are looking for. If you find yourself wondering, aren't CRMs just for corporations with large sales teams? The reality is, you don't have to be a big enterprise to benefit from a CRM. Implementing a CRM for your small business can help you not only organize your contacts, leads and deals, but also automate time-consuming processes like data entry, and instead focus more attention on forming strategies and interacting with customers.
As a small business with a small sales team, you need to ensure productivity stays streamlined. This way, all their time and effort is spent on where it matters the most—delivering a stellar customer experience, and building brand loyalty.
increase in conversion rates when a CRM is implemented(Source: Cloudswave)
ROI for every dollar spent when companies use a CRM(Source: Nucleus Research)
higher customer retention when CRM is implemented(Source : Capterra)
Why is Zoho CRM the best choice for small businesses?
Easy to use
We know that you don't have time to master a complex, bloated business application. Zoho CRM comes with a streamlined, easy-to-use interface that can help you start selling in no time.
Easy to customize
Zoho CRM offers a vast number of customization options that can be leveraged to fit your business processes without coding knowledge or the help of a technical team.
Worried about migrating from your existing spreadsheets or contact managers? Our migration system Zwitch helps you bring all your existing sales data into Zoho CRM in just a few clicks.
Integrates well with other tools
Zoho CRM integrates with the solutions you already use in your business process, from office suites like GSuite, Microsoft 365, and Outlook to telephony and productivity apps such as Twilio, Slack, and Zapier.
Secure and reliable
With features such as encryption, audit logs, IP restrictions, and two-factor authentication, Zoho CRM conveniently protects your data, only allowing access to users you authorize.
Choosing the right small business CRM? Ask the following questions.
On-premise CRM usually involve setting up physical servers in your office and installing the software on all required devices on your local network. Cloud based CRMs like Zoho are built and maintained by the service provider, on their servers.
Make sure the CRM you choose requires no additional infrastructure other than a browser and a working internet connection.
If you have a sales team in the field, it's important to ensure that they have access to customer data at all times. This allows them to be on the move, close deals more effectively, and keep everyone in the loop.
"If not for Zoho CRM our customer experience would not have been standardised and our approach would have been messy.
Feature-loaded for growing SMBs
Drive sales with effective lead management
From lead generation to scoring and conversion, Zoho CRM allows your sales team to focus your efforts on only the hottest leads, so that you can use your resources the most efficiently. You can also automate the process of nurturing leads through emails, website forms, and social media.
Automate and stay productive
Zoho CRM's automation tools make your workday more productive by finishing routine tasks for you. From sending emails to customers, and following up with leads, to updating required fields, Zoho CRM automates your entire sales process. That way, your sales team can spend less time on data entry and more time selling.
your favourite products
Integrate with your favorite products
Zoho CRM works with products you use every day. Our popular integrations include Google Workspace, WordPress, MailChimp, Evernote, and Unbounce. You can also integrate Zoho CRM with products from Zoho's own suite, like Books, SalesIQ, Campaigns, Mail, and Projects.
Compare Zoho CRM with the Others
Zoho CRM (Pro)
360-degree customer view
When your customer data is spread out across different areas, consolidating them all becomes difficult. With the 360-degree view inside Zoho CRM, all your lead's emails, live chats, campaigns, events, social media posts, deals, and surveys are aggregated into a common timeline. This allows you to better understand your customer's purchasing habits, design better marketing campaigns, and engage in informed business decisions.
Sell more on the go
You don't always sell from your desk. That's why Zoho CRM helps you close deals on the move with our mobile app. You can see your dashboards, get to know your nearby prospects, and geotag your visits as they happen. You will also be able to create tasks, calls, events, or other reminders, as well as sync any offline data as soon as you get online.
"With Zoho CRM, we experienced a 65% increase in our sales pipeline. We also managed to reduce our lead to real prospect time by 60%, which is huge."
K.C Watson, CEO and founder, Sherpa.
"We attribute this to Zoho – being organized, getting more visibility, seeing where the problem points are, and restructuring our business."
Allan Tereul, Co-Founder/CTO, JusCollege
"Zoho CRM truly helps us build and maintain strong relationships. What we really love about this software is that, It really works."
Ian Gruber, Apiliq CMO
"I recommend Zoho CRM as often as I can. It’s free, extremely customizable, flexible, and it’s mobile!"
Chester Hull, Founder/CEO, Prosound.