You have so much to do. You need to do it all and then more

It is a fascinating time in the business world. From the family-owned bakery down the street to the flashy unicorn startup, SMBs dominate.

As a small business, your priority is customers. Managing information about your leads and contacts used to be easy. As you grow more, generate more leads, close more deals, and build more relationships, spreadsheets, sticky notes, and word documents just aren't cut out for the task.

What creates two out of three net new American jobs, produces close to half of our nation’s goods and services, and can be found, coast to coast, in every small town, big city, and rural enclave?

The answer is the 30 million small businesses that drive the economy, and provide goods and services across the nation. They account for 99% of all businesses and 54% of all U.S. sales (SBA, 2018).

What you need is a
full-fledged CRM

What you need is a full-fledged CRM

Customer Relationship Management is the answer you are looking for. If you find yourself wondering, aren't CRMs just for corporations with large sales teams? The reality is, you don't have to be a big enterprise to benefit from a CRM. Implementing a CRM for your small business can help you not only organize your contacts, leads and deals, but also automate time-consuming processes like data entry, and instead focus more attention on forming strategies and interacting with customers.

As a small business with a small sales team, you need to ensure productivity stays streamlined. This way, all their time and effort is spent on where it matters the most—delivering a stellar customer experience, and building brand loyalty.

300%

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increase in conversion rates when a CRM is implemented(Source: Cloudswave)

8.71

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ROI for every dollar spent when companies use a CRM(Source: Nucleus Research)

47%

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higher customer retention when CRM is implemented(Source : Capterra)

Why is Zoho CRM the best choice for small businesses?

Easy to use

We know that you don't have time to master a complex, bloated business application. Zoho CRM comes with a streamlined, easy-to-use interface that can help you start selling in no time.

Easy to customize

Zoho CRM offers a vast number of customization options that can be leveraged to fit your business processes without coding knowledge or the help of a technical team.

Quick onboarding

Worried about migrating from your existing spreadsheets or contact managers? Our migration system Zwitch helps you bring all your existing sales data into Zoho CRM in just a few clicks.

Integrates well with other tools

Zoho CRM integrates with the solutions you already use in your business process, from office suites like GSuite, Office 365, and Outlook to telephony and productivity apps such as Twilio, Slack, and Zapier.

Secure and reliable

With features such as encryption, audit logs, IP restrictions, and two-factor authentication, Zoho CRM conveniently protects your data, only allowing access to users you authorize.

Choosing the right small business CRM? Ask the following questions.

1. Is the CRM on-premise or cloud?

On-premise CRM usually involve setting up physical servers in your office and installing the software on all required devices on your local network. Cloud based CRMs like Zoho are built and maintained by the service provider, on their servers.

2. Is the CRM easy to adopt?
3. Is the CRM easy to customize?
4. How easy is it to migrate your existing data?
5. Is your CRM accessible to your field staff?
6. Does it offer a free trial?
7. How much does it cost?
8. Is the CRM scalable?

"If not for Zoho CRM our customer experience would not have been standardised and our approach would have been messy.

Sebastian Ghioni

Regional Manager,

Feature-loaded for growing SMBs

Drive sales with effective lead management

From lead generation to scoring and conversion, Zoho CRM allows your sales team to focus your efforts on only the hottest leads, so that you can use your resources the most efficiently. You can also automate the process of nurturing leads through emails, website forms, and social media.

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Web Forms
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Automate and stay productive

Zoho CRM's automation tools make your workday more productive by finishing routine tasks for you. From sending emails to customers, and following up with leads, to updating required fields, Zoho CRM automates your entire sales process. That way, your sales team can spend less time on data entry and more time selling.

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Manage all your social media interactions from one place

To succeed in today's competitive landscape, small and medium-sized businesses should have a powerful social media presence. Zoho CRM allows you to integrate your company's Twitter, Facebook, or LinkedIn accounts with your CRM, so you can reach out to prospects and engage them at the right moment. SalesSignals sends your customer-facing teams real-time notifications when a customer interacts with you or your company on social media, so they can respond right away.

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Integrate with
your favourite products

Integrate with your favorite products

Zoho CRM works with products you use every day. Our popular integrations include G Suite, WordPress, MailChimp, Evernote, and Unbounce. You can also integrate Zoho CRM with products from Zoho's own suite, like Books, SalesIQ, Campaigns, Mail, and Projects.

Compare Zoho CRM with the Others

 
Features
    
Zoho CRM Professional
Salesforce Lightening Essentials
Hubspot Starter
Sugar CRM Professional
Automation (Macros)
 
$
 
 
Google Ads Integration
 
$
 
 
Integration with G Suite
 
 
 
 
Social Media Management
 
 
 
 
Automated lead generation from Facebook and Twitter
 
 
 
$
Live Chat and Visitor Tracking
 
$
 
 
SalesSignals
 
 
 
 
Custom Modules
 
 
 
 

Zoho CRM (Pro)

Automation (Macros)
Google Ads Integration
Integration with G Suite
Social Media Management
Automated lead generation from Facebook and Twitter
Live Chat and Visitor Tracking
SalesSignals
Custom Modules
Automation (Macros)
$
Google Ads Integration
$
Integration with G Suite
 
Social Media Management
 
Automated lead generation from Facebook and Twitter
 
Live Chat and Visitor Tracking
$
SalesSignals
 
Custom Modules
 
Automation (Macros)
 
Google Ads Integration
 
Integration with G Suite
 
Social Media Management
 
Automated lead generation from Facebook and Twitter
 
Live Chat and Visitor Tracking
 
SalesSignals
 
Custom Modules
 
Automation (Macros)
 
Google Ads Integration
 
Integration with G Suite
 
Social Media Management
 
Automated lead generation from Facebook and Twitter
$
Live Chat and Visitor Tracking
 
SalesSignals
 
Custom Modules
 

360-degree customer view

When your customer data is spread out across different areas, consolidating them all becomes difficult. With the 360-degree view inside Zoho CRM, all your lead's emails, live chats, campaigns, events, social media posts, deals, and surveys are aggregated into a common timeline. This allows you to better understand your customer's purchasing habits, design better marketing campaigns, and engage in informed business decisions.

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Sell more on the go

You don't always sell from your desk. That's why Zoho CRM helps you close deals on the move with our mobile app. You can see your dashboards, get to know your nearby prospects, and geotag your visits as they happen. You will also be able to create tasks, calls, events, or other reminders, as well as sync any offline data as soon as you get online.

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Rated by the best

The most trusted CRM software. More than 5000 reviews and counting.

9.40 / 10
4.00 / 5
4.00 / 5
4.20 / 5
4.00 / 5
4.00 / 5
4.50 / 5
4.60 / 5
4.20 / 5
  • "With Zoho CRM, we experienced a 65% increase in our sales pipeline. We also managed to reduce our lead to real prospect time by 60%, which is huge."

    K.C Watson, CEO and founder, Sherpa.