Why choose



Inventory management

to manage stock, track orders and generate invoices from within CRM.


Extremely customizable

user interface allows you to fit your unique business process inside CRM.


Seamless integration

with the Zoho suite and other popular third-party software.


Inbuilt AI

to help you stay on top of your business and close deals faster.


Mobile apps

to manage your business from anywhere, at any time.

Trusted by thousands of retail businesses

Target the right customers

Never miss out on notifying your customers when there’s a special sale. Create targeted campaigns for strategically important customers in your mailing list based on a variety of parameters such as previous engagement, geography, and purchase history. Also, increase your chances of cross-selling by identifying the right audience for your product.

Leverage a Omnichannel selling experience

Increase your selling efforts with the Omnichannel CRM that provides SMS, Whatsapp, telephony, live chat, and social media integrations. Understand your customers' choices, know what's selling best, and what isn't, so that you can stock your inventory better.

Bring your customers, vendors,
and partners together

Do more than just data management. Portals in Zoho CRM let you create an online catalog of your products and services, export it to your customers, and allow them to view your inventory to make purchases directly.

Capture your customers' trends
on social media

When you truly know what your customers want, you end up serving their needs better. See what your customers post on social media, discover what's trending, and up your social media game–all from within your CRM.

Get real-time reports and insights

You can only manage what you can measure. With advanced performance management features like reporting, analytics, territory management, sales forecasting, and gamification, Zoho CRM has everything you need to keep your team's performance at its peak, and have the insights to make smarter business decisions.

Engage with your customers,
even after their purchase

Provide exceptional customer support by integrating your CRM with popular help-desk software, like Zoho Desk, Zendesk, and more. Increase your cross-selling opportunities and earn repeat customers with an integrated customer success platform.

Here's how CRM software can help your retail business


Increase in customer satisfaction rates


Increase in purchase volume with nurtured leads


Decrease in the cost of customer service


Improvement in customer retention rates


Decrease in sales and marketing costs

One solution for all your

Retail management needs.

Live chat
Social media

The most trusted CRM software

Constellation ResearchBest Enterprise Software Vendor 2019
PCMag Winner of Business Choice Awards - CRM 2019
G2 Leader - G2 Grid for CRM Winter 2020
Gartner Peer Insights Best Sales Force Automation Software 2019
Software ReviewsLeader - CRM Data Quadrant 2020
GetApp Category Leaders - CRM Software 2019
FinancesOnline Great User Experience Award 2019
Gartner Magic Quadrant Challenger - Sales Force Automation 2019

Integrate with your favorite apps

Zoho CRM works with products you use every day. Seamlessly integrate with more than 100 popular business apps and let CRM talk the same business language as yours.

We can accurately track the entirety of a customer's journey and manage our solar installation projects from start to finish. Zoho CRM provides the tools to create the methodology and culture to accomplish our goals. I think we can attribute our growth to tracking our sales pipeline in Zoho.

Fred GreenhalghDigital Marketing Manager, Revision Energy

Disclaimer: Zoho CRM is not an out-of-the-box vertical CRM solution. It is an industry-agnostic CRM platform that can be customized to suit various industries. The capabilities and solutions showcased above are a result of such customization.

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