Business Hours
Business Hours
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Business Hours
Business hours define the working hours of an organization. A user's availability can be determined based on working days and hours and taken into account when assigning activities. Similarly, if the organization works in different time zones or has multiple shifts, they can create shift hours that will help determine an individual's availability.
This is one of the most crucial elements in CRM as it impacts time-based configurations such as emails, tasks, workflow notifications, blueprint transitions, and meetings.
In this video, you will learn how to set up business hours and shift hours for your organization.
Useful link: Business Hours
You cannot create custom working hours under Business Hours.
True
Incorrect
Sorry! You can create custom working hours under Business Hours.
False
Correct
Well done! You can create custom working hours under Business Hours.
If you select Monday to Saturday as the business days, the shift days will be displayed as:
Monday to Saturday
Correct
Well done! The shift days will be displayed as Monday to Saturday.
Monday to Sunday
Incorrect
Sorry! The shift days will be displayed as Monday to Saturday.
You can mark yourself unavailable for a particular time in the Zoho CRM calendar.
True
Correct
Well done! You can mark yourself unavailable for a particular time in the Zoho CRM calendar.
False
Incorrect
Sorry! You can mark yourself unavailable for a particular time in the Zoho CRM calendar.
What are break hours?
They indicate which users are unavailable on a particular business day.
Incorrect
Sorry! They indicate the unavailability of users during a particular shift.
They indicate the unavailability of users during a particular shift.
Correct
Well done! They indicate the unavailability of users during a particular shift.
You cannot create a holiday list before you create shift hours.
True
Incorrect
Sorry! You can create a holiday list before you create shift hours.
False
Correct
Well done! You can create a holiday list before you create shift hours.
How do you assign users to a particular shift?
Directly
Incorrect
Sorry! You need to filter them based on their roles and profiles.
Filter them based on their roles and profiles
Correct
Well done! You need to filter them based on their roles and profiles.
None of the above
Incorrect
Sorry! You need to filter them based on their roles and profiles.
A user can only be assigned to one shift at a time.
True
Correct
Well done! A user can only be assigned to one shift at a time.
False
Incorrect
Sorry! A user can only be assigned to one shift at a time.
What happens if the shift's timing does not fall within the business hours you selected?
You will be alerted to edit the business hours accordingly
Incorrect
Sorry! You will be alerted to edit the shift hours accordingly.
You will be alerted to edit the shift hours accordingly
Correct
Well done! You will be alerted to edit the shift hours accordingly.
You cannot create a holiday list for the forthcoming year.
True
Incorrect
Sorry! You can create a holiday list for the forthcoming year.
False
Correct
Well done! You can create a holiday list for the forthcoming year.
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