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GDPR Overview

GDPR

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GDPR Overview

Companies dealing with customers who demand data privacy need to ensure they allow those customers the right to decide how they want their data processed. The GDPR rules make this possible. It is therefore crucial that companies are well-prepared to follow consistent data-protection compliance requirements.

 

Zoho CRM is GDPR compliant, and works hard to ensure that their customers feel safe.

 

In this video, you will learn what GDPR is, its possible implications for your business, and what Zoho CRM has in store for you to ensure GDPR compliance.

 

What does GDPR stand for?

Government Data Protection Regulation

Incorrect

Sorry! It is General Data Protection Regulation.

General Data Protection Regulation

Correct

Well done! It is General Data Protection Regulation.

Gathered Data Protection Regulation

Incorrect

Sorry! It is General Data Protection Regulation.

What is the purpose of GDPR?

To give EU residents control over how their data is processed.

Incorrect

Sorry! It aims at giving EU residents control over how their data is processed and protecting their data privacy.

To protect their data privacy

Incorrect

Sorry! It aims at giving EU residents control over how their data is processed and protecting their data privacy.

Both of the above

Correct

Well done! It aims at giving EU residents control over how their data is processed and protecting their data privacy.

All data-driven companies that handle personal data of EU residents need to be GDPR compliant.

True

Correct

Well done! They need to be GDPR compliant.

False

Incorrect

Sorry! They need to be GDPR compliant.

What are the privacy standards set by EU under GDPR?

Transparency while collecting information from prospects

Incorrect

Sorry! This is just one among the set standards.

Storage, disclosure, retention, and deletion of personal data must be handled securely and lawfully.

Incorrect

Sorry! This is just one among the set standards.

All of the above

Correct

Well done! The privacy standards include all the above.

What are the components that constitute the GDPR?

Data Collection

Incorrect

Sorry! This is just one among other components.

Data Processing

Incorrect

Sorry! This is just one among other components.

Data Subject Rights

Incorrect

Sorry! This is just one among other components.

All of the above

Correct

Well done! Data Collection, Data Processing, and Data Subject Rights, constitute the GDPR.

What is the purpose of the 'Double opt-in' option in a webform?

It makes it possible for subscribers to see the purpose of fields while filling out the form

Incorrect

Sorry! It is used to authenticate your customer's sign up by sending a double opt-in email.

It sends a confirmation email with a unique URL to subscribers who fill out the form

Correct

Well done! It is used to authenticate your customer's sign up by sending a double opt-in email.

None of the above

Incorrect

Sorry! It is used to authenticate your customer's sign up by sending a double opt-in email.

The source of a subject's data is always maintained in the record details page for accountability.

True

Correct

Well done! The source of a subject's data is always maintained in the record details page for accountability.

False

Incorrect

Sorry! The source of a subject's data is always maintained in the record details page for accountability.

The fields in Zoho CRM that carry sensitive information, can be marked as personal fields and categorized as:

Normal and Sensitive

Correct

Well done! They can be categorized as Normal and Sensitive.

Personal and Public

Incorrect

Sorry! They can be categorized as Normal and Sensitive.

None of the above

Incorrect

Sorry! They can be categorized as Normal and Sensitive.

The personal fields can be encrypted when they are stored in Zoho's database for added security.

True

Correct

Well done! They can be encrypted when they are stored in Zoho's database.

False

Incorrect

Sorry! They can be encrypted when they are stored in Zoho's database.

Which of the following does not classify as a GDPR right that it brings to EU customers with regards to their personal information?

Right to access

Incorrect

Sorry! This classifies as a GDPR right.

Right to rectification

Incorrect

Sorry! This classifies as a GDPR right.

Right to be unique

Correct

Well done! This does not classify as a GDPR right.

Right to data portability

Incorrect

Sorry! This classifies as a GDPR right.

Right to restrict processing

Incorrect

Sorry! This classifies as a GDPR right.

Right to be forgotten

Incorrect

Sorry! This classifies as a GDPR right.

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