• The Pain Point Podcast, by Zoho CRM.
  • Pain Point Podcast2
  • Pain Point Podcast3

The Zoho CRM Podcast

  • Episode: 5

    Building Expert Business Solutions with Zoho CRM ft. Dominic Harrington

    Dominic Harrington, Founder of Cloud Sauce and Author of "Building Expert Business Solutions with Zoho CRM'' discusses how businesses can craft better solutions with Zoho CRM to achieve more profitable and scalable growth. We delve into the how foundational modules such as Leads, Deals, Contacts and Accounts can be optimised and cover real-world use cases, demonstrating the use of workflows to innovate best practices.

  • Episode: 4

    CRM in the Simulation Software Industry ft. Deflexional

    Daniel Ericsson (CEO & Founder) dives into how Zoho CRM has helped Deflexional, a Swedish startup, that creates tailor-made simulation software to keep their business thriving. We learn the different tools that support Daniel with his mission to create and nurture everlasting relationships with these customers at the start and during the pandemic.

  • Episode: 3

    Improving CX with Customer Feedback ft. Niche CX Group

    Debbie Akwara (CEO) dives into how Zoho CRM has helped Niche Customer Experience Group, a customer success startup based out of Nigeria and West Africa, with executing its customer-centric vision. Niche CX Group is Nigeria and West Africa's first integrated boutique customer experience management service and solution provider. We discuss the fundamentals of customer experience and explore learnings from Banking to Telecom industries to see how similar and varied CX can be.

  • Episode: 2

    CRM & Lead Nurturing ft. Infinite Growth

    Catherine Melo (Sales Enablement Manager) dives into how Zoho CRM has helped Infinite Growth, a Sales Accelerator Company based out of Toronto, accelerate their business and win new customers. From incorporating the latest technology for their partners to looking for the most efficient cost-effective software, Infinite Growth is always on the lookout for the best software. We discuss ways we can avoid churn to increase your customer loyalty and how they effectively nurture leads by coming up with effective flows for their company and their partners.

  • Episode: 1

    CRM in Digital Marketing ft. Urban Element

    Natasha Ellard (Managing Director) and Luke Terzino (Sr. Social Media Specialist) join us on our first episode to dive into how Zoho CRM powers processes at Urban Element, a digital marketing agency based in Oxfordshire, UK. From centralization of processes to capitalizing on a family of apps, Urban Element is ever-enthusiastic about software. We discuss the birth and dominance of social media among the channels of communication, and touch upon some interesting facts about email and podcasts.

  • Trailer

    Zoho CRM Podcast - Promo | @zohocrm

    We all have a story to tell, whether we whisper or yell. Tune into the #ZohoCRMPodcast show, where we set the stage for customers to share their earnest stories with us.