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Trusted by teams at
- Sunderland College
- Stella Telecom
- Jaguar Land Rover
- Attica Group
- Teleport Asia
- Pioneer Insurance Philippines
- Rio Tinto
- University of New South Wales
- Greenwich College
Improve agent productivity at scale
Transform how your team defines productivity and keep your agents ticking at their efficient best.
Offer 24/7 support without a global team
Build a robust self-service operation and empower your customers to find solutions on their own.
Manage customer service processes without a glitch
Get the basics of your customer service processes right and make life easier for your agents. Well-defined processes make for efficient agents and happy customers.
See complaints through to meaningful closure
Deliver consistent, quality customer service to your customers, irrespective of the products or services you sell. Keep in place the capabilities that aid in satisfactory resolution of tickets.
Help Desk Capabilities
- Workflow Automation
Manage your customer conversations across multiple channels such as email, chat, phone, social media, and your website. Respond and perform follow-up activities without breaking a sweat.
Embed a knowledge base, user community, and AI capabilities into your website, SaaS product, and mobile app, to help your customers find answers quickly.
Automate repetitive manual actions, and manage complex cross-functional service processes. Spot bottlenecks in your processes and track accountability at all times.
Proactively triage customer service tickets, analyse customer sentiments and spot anomalies in ticket traffic using Zia, the AI-powered assistant for Desk.
Connect Desk with other tools your team uses. Add custom capabilities through REST APIs. Build your own help desk-based internal apps through SDKs. Be a maker!
Rated as a leader by customers and experts
Zoho Desk has helped us provide great support availability across multiple channels, maintain prompt response times, and manage the overall customer experience without breaking a sweat.
Matthew Cianfarani, Chief Operating Officer at Cartika Inc.
Your Desk is now pocket-friendly. Literally.
Now, close tickets on-the-go using Desk's mobile app. Decision-makers can use Radar to monitor ticket traffic and key customer service metrics, regardless of where they are.