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Why choose Zoho CRM for Life Sciences?
Sales automation takes care of repetitive tasks, leaving you with more time to focus your efforts on closing deals and customer support.
A complete up-to-date knowledge base of your customers, all in one place.
A flexible user interface that allows you to customize Zoho CRM for your unique business needs.
Integrations with Zoho Suite and other third-party apps to improve your CRM performance.
Manage product movement
Inventory management features help manage stock, track orders, and generate invoices from within CRM.
The Zoho CRM mobile app helps to manage your business anywhere, at any time.
The preferred choice of leading life science businesses
As a Business Associate, Zoho CRM ensures its customers have the ability to comply with the Health Insurance Portability and Accountability Act 1996 (HIPAA). Zoho is not directly involved in collecting the Electronic Protected Health Information (ePHI) from the data subjects.
Perfectly sewn data
Maintain a complete record of all interactions with customers and distributors in one place. Promote and increase sales of new and existing products to influential physicians and patients with all the information you need for making the perfect pitch.
Omnichannel CRM for improved interactions with HCPs and HCOs
Get the most of your selling efforts with the Omnichannel CRM that provides Email, telephony, live chat, SMS, and social media integrations. Notify medical reps of upcoming field visits, schedule follow up activities, set reminders, and update customers. Learn your customers' communication preferences, and improve your sales approach for maximum engagement.
Manage field visits effectively with Zoho route planner
Save time, effort, and money with our route planner extension, RouteIQ for Zoho CRM. Medical reps can now find HCPs and HCOs nearby, calculate distance, and plan their field visits well in advance. Zoho CRM enables efficient field force management, all in one place.
Improve sales performance
Combine your sales and marketing efforts to improve interactions between healthcare professionals and medical reps. Use features that complement your sales process, such as automatic scheduling of calls and meetings, place product request on the go, assign distributors based on location, a detailed product database that can be used to strategize sales pitches, and draw your product segment matrix.
Get data-driven insights in real time
If you can measure it, you can improve it. Zoho CRM is all you need to manage and improve your team's performance. Keep your medical reps motivated and at the top of their game with advanced performance management features, such as reporting, analytics, territory management, sales forecasting, and gamification. Build impressive dashboards with customized and user-friendly reports to analyze field visits per day, sales per medical rep, conversion rates, sales growth per distributors, estimated expenses vs actual expenses, and more.
Know your customers' social media trends
Bring social cues into your sales interactions. Know what your customers have been talking about on social media and effectively use this information to target your customers and build awareness for your products. Manage all social media conversations with your prospects in real time across Facebook and Twitter. From sharing content to closing deals, get everything done right from the Social Tab in Zoho CRM.
Here's how CRM software can help your business
Improvement in customer retention rates
Increase in purchase volume with nurtured leads
Decrease in the cost of customer service
Increase in customer satisfaction rates
Decrease in sales and marketing costs
Zoho CRM - The most trusted CRM software
Zoho CRM works well with 200+ business applications. Seamlessly integrate with apps that are specific to your business and let CRM speak the same language as yours.
The features of any mainstream email program, combined with a full-service CRM, gives our sales representatives the lead level e-marketing activity. Encouraging content-based interactions often begin the client journey and Zoho CRM plus Campaigns tracks the activities through the entire process. The real, everyday benefit with Zoho CRM is improved connectivity between Marketing and Sales, giving Sales access to more information, allowing a higher level conversation with clients.
I'm thrilled with how efficient my business has become now that I have adopted Zoho CRM into my daily routine. When you contact so many customers, it can be easy to forget about calling each one back in a couple of months. I don't forget anything with CRM, they remember it for me wholesale. Without CRM, I believe I'd be wasting an additional two hours every day just trying to make sense of my contacts and their current status. Having a system that's thinking for me is beautiful.
I have been using Zoho CRM for more than 4 years and have been very happy with the product. My favorite thing is that it's been so simple for me to customize specifically for my business. The customer service has been impressive. The staff is very responsive and goes above and beyond to assist in every way. I have recommended the product to others and will continue to do so.
Putting all of our information in Zoho CRM has made it possible for the information to be easily accessible across the company. With Zoho CRM, we have access to real-time information in just a few seconds which previously took several weeks. Zoho has made work easier, more accurate, and has improved ASL customer relationships. Once I tried Zoho CRM, I really didn’t look back.
Zoho CRM offers us technology that allows us to be more proactive and insight-driven, with all information in a single place. With our complete business under control, our productivity is up by 80% in the last year that we have been using Zoho.
Disclaimer: Zoho CRM is not an out-of-the-box vertical CRM solution. It is an industry-agnostic CRM platform that can be customized to suit various industries. The capabilities and solutions showcased above are a result of such customization.