CRM Help

Getting Started - Account Setup

Personal Settings

First, personalize your CRM account by changing language and time zone. Also, add your personalized signature to be used for business emails sent via Zoho CRM.

Company Details

Add your company details such as the company name for all your business communication, country locale, time zone and also the company logo. Note that the image file size should not exceed 20 KB and for best results, use an image with 190 (width) by 65 (height) pixel dimensions.


Add users to your CRM account and assign them roles and profiles. Note that only after you add a user in your account, will you be able to add new profiles and roles. For the first user that you add, the system defined role (CEO, Manager) and profile (Administrator, Standard) can be assigned. See Also FAQ


Create profiles that define the access permissions to the various CRM modules and features.


Also, set up the organization-wide hierarchy by creating Roles and assigning it to users.

Fiscal Year

Set up the fiscal year for your company which is used for accounting purposes and preparing financial statements. The fiscal year may not be the same as the calendar year. Select the fiscal start month, then the fiscal quarters are automatically rolled up.

Business Hours

Various teams in your organization may work at different business hours and work in shifts based in different time zones. Define your business hours that will be helpful in assigning cases to individuals using the case escalations rules.

Next, customize your CRM account to suit your business needs.