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Dedicated to your success.

Get a dedicated Customer Relationship Manager to assist you with the onboarding and customization. Apart from this, get expert advice, best practices and a quarterly report on the feature usage. Recommendations will be presented in the report that would best suit your business needs.

24 hours. 7 days a week. Every day of the year.

With Enterprise Support, we're making a commitment to have a team of skilled technical support agents on standby 24/7, all year long, equipped to respond with solutions in one hour.

Zoho CRM's Support Tiers.

Features

  • Editions Supported
  • Availability
  • Cost
  • Subscription Period
  • Response Time
  • Phone Support
  • Live Chat Support
  • Dedicated Customer Relationship Manager
  • Onboarding Support
  • 1-on-1 Session
  • Quarterly Report [Feature usage + Feature Recommendation]

Classic Support

  • All Paid Editions
  • All Customers
  • Free
  • None
  • 8 hours
  • 8x5
  • 8x5
  • No
  • No
  • No
  • No

Premium Support

  • All Paid Editions
  • All Customers
  • 20% of the License fee
  • Annual Subscription
  • 3 hours
  • 24x5
  • 24x5
  • No
  • Yes
  • Yes
  • No

Enterprise Support

  • All Paid Editions
  • Customers with more than 25 users
  • 25% of the License fee
  • Annual Subscription
  • 1 hour
  • 24x7
  • 24x7
  • Yes
  • Yes
  • Yes
  • Yes
 

Zoho CRM's Support Tiers

Classic

Premium

Enterprise

 

Editions Supported

All Paid Editions

All Paid Editions

All Paid Editions

 

Availability

All Customers

All Customers

Above 25 users

 

Cost ( % of the license fee)

Free

20%

25%

 

Contract Period

None

Annual Contract

Annual Contract

 

Phone Support

8x5

24x5

24x7

 

Response Time

8 hours

3 hours

1 hour

 

Live Chat Support

8x5

24x5

24x7

 

Dedicated Customer Relationship Manager

No

No

Yes

 

Onboarding Support

No

Yes

Yes

 

1-on-1 Session

No

yes

Yes

 

Direct Chat and Phone Access to CRM

No

No

Yes

 

Quarterly Report [Feature Usage + Feature Recommendation]

No

No

Yes