Identify customer sentiments from emails

You get so many emails everyday, but how do you decide which ones take priority? Each message in your inbox conveys a certain tone and indicates the sender's level of urgency. If sales reps can discern their customers' attitudes and plan their responses accordingly, they can choose which emails need the most care. Zia scans the content of every email to predict either a positive, negative, or neutral tone, complete with percentages, so you can prioritize your responses at a glance.

CRM Software benefits | Zoho CRM

Here's how we can help you

  • Understand the emotional tone of an email at a glance.
  • Identify upset customers and reach out to them at the earliest.
  • Assign reps to respond based on customer sentiment.

Prioritize upset customers

Every now and then, a frustrated customer comes along and needs your immediate attention. Use Zia's email sentiment analysis to quickly identify emails sent by these customers and get straight to the problem.

zia negative email sentiment

Focus on repeatedly unhappy customers

Consecutive negative emails from customers indicate an increasingly unhappy customer experience that might eventually lead to churn. Focus and address the issues these customers face immediately to retain them.

zia consecutive negative email sentiment

Happy emails mean happy customers

Getting positive feedback is not only a reason to feel confident, but can also be a sign that it's time to close that major deal. Use advanced filters to single those emails out from the rest.

zia positive email sentiment