Find the sentiments attached to an email

You get so many emails every day, but how do you decide which ones take priority? Each message in your inbox communicates a tone, giving a sense of the sender's level of urgency. If sales reps can figure out the attitude of their customers and plan their responses accordingly, they can choose which emails need the most care. Zia scans the content of every email to predict either a positive, negative, or neutral tone, complete with percentages, so you can prioritize your responses at a glance. 

CRM Software benefits | Zoho CRM

Here's how we can help you

  • Find the emotional tone of email at a glance
  • Identify angry customers and get to them faster
  • Assign reps to responds based on the sentiment

Identify upset customers

Every now and then, an irritable customer comes along needing your immediate attention. Use Zia's email sentiment analysis to quickly identify the emails sent by these customers and get straight to the problem. 

Happy emails mean happy customers

Getting positive feedback is not only a reason to feel confident, but can also be a sign that it's time to close that major deal. Use Advanced Filters to single out those emails from the rest.