Add User

Purpose

To add a user to your organization.

Endpoints

POST /users

Request Details

Request URL

{api-domain}/crm/{version}/users

Header

Authorization: Zoho-oauthtoken d92d4xxxxxxxxxxxxx15f52

Scope

scope=ZohoCRM.users.{operation_type}

Possible operation types

ALL - Full access to users
CREATE - To create users

Note

You can add only one user per POST request.
Adding a CRM Plus user through API is not supported. You can only add a CRM Plus user through the UI.
You must use only Field API names in the input. You can obtain the field API names from Fields metadata API (the value for the key “api_name” for every field).

Sample Request

Curl Deluge

Copiedcurl "https://www.zohoapis.com/crm/v8/users"
-H "Authorization: Zoho-oauthtoken 1000.8cb99dxxxxxxxxxxxxx9be93.9b8xxxxxxxxxxxxxxxf"
-d "@newuser.json"
-X POST

Copieduser1 = Map();
user1.put("last_name", "Shawn");
user1.put("email", "shawn@zylker.com");
user1.put("role", "692969000000015969");
user1.put("profile", "692969000000015972");

users = List();
users.add(user1);

params = Map();
params.put("users", users);

response = invokeurl
[
	url: "https://www.zohoapis.com/crm/v8/users"
	type: POST
	parameters: params.toString()
	connection:"crm_connection"
];
info response ;

In the request, "@newuser.json" contains the sample input data.

Request JSON

first_namestring, mandatory
Specify the first name of the user.
emailstring, mandatory
Specify the email ID of the user.
rolestring, mandatory
Specify the unique ID of the role you want to assign the user with. You can obtain the role ID from the Roles API.
profilestring, mandatory
Specify the unique ID of the profile you want to assign the user with, to decide the user's level of access to CRM data. You can obtain the profile ID from the Profiles API.

Refer to Add Records API to know about the field types and limitations.

Sample Input

Copied{
  "users": [
    {
      "role": "554023000000015969",
      "first_name": "Patricia",
      "email": "Patricia@abcl.com",
      "profile": "554023000000015975",
      "last_name": "Boyle",
      "name_format__s":"Salutation,First Name,Last Name",
      "sort_order_preference__s": "First Name,Last Name"
    }
  ]
}

Possible Errors

INVALID_REQUESTHTTP 400
Cannot add user under CRM Plus account. Kindly use CRMPlus URL to add user.
Resolution: Adding a CRM Plus user through API is not supported. You can only add a CRM Plus user through the UI. Refer to the note section above.
LICENSE_LIMIT_EXCEEDEDHTTP 400
Request exceeds your license limit. Need to upgrade in order to add.
Resolution: The maximum number of users you can add per your CRM plan has exceeded. Please buy additional user licenses to add more users.
DUPLICATE_DATAHTTP 400
Failed to add user since same email id is already present
Resolution: You have entered a duplicate value for the email_id. Make sure you give unique values for the email_id and last_name fields.
MANDATORY_NOT_FOUNDHTTP 400
Last Name is required
Resolution: You have not specified one of the mandatory keys. Refer to request JSON section above.
INVALID_DATAHTTP 400
Invalid data. Valid values are comma/space/period/none.
Resolution: The key value specified is invalid. It can contain only the above mentioned special characters.
INVALID_DATAHTTP 400
This user cannot be added as they have rejected invitation sent
Resolution: You cannot add a user that has rejected the invitation to be added to your org.
FORBIDDENHTTP 403
Permission denied
Resolution: Only the users with user profile is "administrator" can add new users. Contact your system administrator.
INVALID_URL_PATTERNHTTP 404
Please check if the URL trying to access is a correct one
Resolution: The request URL specified is incorrect. Specify a valid request URL. Refer to request URL section above.
OAUTH_SCOPE_MISMATCHHTTP 401
Unauthorized
Resolution: Client does not have ZohoCRM.users.CREATE scope. Create a new client with valid scope. Refer to scope section above.
NO_PERMISSIONHTTP 403
Permission denied to create
Resolution: The user does not have permission to create user records. Contact your system administrator.
INTERNAL_ERRORHTTP 500
Internal Server Error
Resolution: Unexpected and unhandled exception in the server. Contact support team.
INVALID_REQUEST_METHODHTTP 400
The http request method type is not a valid one
Resolution: You have specified an invalid HTTP method to access the API URL. Specify a valid request method. Refer to endpoints section above.
AUTHORIZATION_FAILEDHTTP 400
User does not have sufficient privilege to add new users
Resolution: The user does not have the permission to add users. Contact your system administrator.

Sample Response

Copied{
  "users": [
    {
      "code": "SUCCESS",
      "details": {
        "id": "554023000000691003"
      },
      "message": "User added",
      "status": "success"
    }
  ]
}