Update User's Unavailability

Purpose

To update the details of your unavailability during a particular time period.

Endpoints

Request Details

Request URL

{api-domain}/crm/{version}/settings/users_unavailability (or)
{api-domain}/crm/{version}/settings/users_unavailability/{id}

Header

Authorization: Zoho-oauthtoken <access_token>

Scope

scope=ZohoCRM.settings.users_unavailability.ALL
(or)
scope=ZohoCRM.settings.users_unavailability.UPDATE
(or)
scope=ZohoCRM.settings.users_unavailability.WRITE

Sample Request

Copiedcurl "https://www.zohoapis.com/crm/v6/settings/users_unavailability"
-X PUT
-d "@update.json"
-H "Authorization: Zoho-oauthtoken 1000.8cb99dxxxxxxxxxxxxx9be93.9b8xxxxxxxxxxxxxxxf"

Input JSON Keys

  • commentsstring, optional

    The comment you want other users to see while you are unavailable.

  • fromstring, mandatory if you want to update this data

    The date and time in the ISO8601 format that you will be unavailable from.

  • tostring, mandatory if you want to update this data

    The date and time in the ISO8601 format that you will be unavailable up to.

  • idstring, mandatory

    The unique ID of the record received in the response when you marked yourself unavailable. This ID is available in the response of the Mark a User Unavailable API.

Note

  • You can update either or both start and end time.
  • "id" is a mandatory key in the input if you do not specify in the request URL.

Sample Input

Copied{
    "users_unavailability": [
        {
            "comments": "Unavailable - Updated the 'from' time",
            "from": "2021-02-18T15:00:00+05:30",
            "id": "554023000002221001"
        }
    ]
}

Possible Errors

  • MANDATORY_NOT_FOUNDHTTP 400

    You have not specified the ID in the input or the request URL.
    Resolution:Ensure that you have included the mandatory key "id" and its value in the input.

  • INVALID_DATAHTTP 400

    You have specified an incorrect ID, or you have specified an incorrect time in either the "to" or "from" fields.
    Resolution: Specify the correct ID and the right time in the ISO8601 format. Ensure that the unavailability time period starts before the time it ends.

Sample Response

Copied{
    "users_unavailability": [
        {
            "code": "SUCCESS",
            "details": {
                "id": "554023000002221001"
            },
            "message": "Unavailability updated successfully.",
            "status": "success"
        }
    ]
}