Canadian security provider boosts productivity by 30% with Canvas for Zoho CRM
"Since implementing Zoho CRM, our sales process time has dropped dramatically, and our conversion rates have gone even higher."
Key results:
- Time saved80+ hours monthly
- Time reduction:66%
- Productivity increase:>30%
The company
Founded in 2015 and based in Woodbridge, Ontario, Unique Technology Solutions (UTS) Group is a Canadian provider of advanced security systems and services. With over 10 years of experience, UTS Group offers sales, installation, and maintenance of automated security solutions, including access control systems, automatic doors, security cameras, intercoms, turnstiles, and locksmith services. The company works with commercial, multi-residential, and industrial clients across Canada, delivering customized solutions to meet different security needs and budgets.
The challenge
The company's business processes were disorganized and fragmented. Different tools were used for every purpose—email for communication, a software tool for creating estimates, Adobe for proposals, spreadsheets for tracking, and so on. It was a chaotic mix of disconnected solutions.
The solution
The company chose Zoho CRM for its ability to connect with other tools seamlessly—inside and outside the Zoho ecosystem. UTS Group partnered with Amazing Business Results, a Zoho Premium Partner, for training users with and implementing Zoho CRM.
"Since implementing Zoho CRM, our sales process time has dropped dramatically, and our conversion rates have gone even higher."
- Industry typeSecurity
- EmployeesBelow 50
- Type of businessB2B, B2C
Benefits
Implementing Zoho CRM led to significant time savings and productivity gains across the company. Management gained greater accountability and visibility into departmental activities, fostering better coordination. A major improvement was the reduction in estimate creation time from 15 minutes to under five minutes. With around 500 estimates generated each month, this change saves the team over 80 hours monthly—a 66% reduction in time spent on that task alone. Overall productivity has improved by 30%, enabling teams to focus more on growth and customer engagement.
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