Customer Testimonials

If you're having a hard time with the integration of your CRM system, then the CRM system is not good. Seamless integration is the another best feature of Zoho. This CRM offers plenty of integration, from Office Suite, Telephony, Messaging, Events and meetings, Finance, Quote Management, Marketing Automation, Social Media, and many more. Read More

Zoho has played an important role in standardizing our program. We now have more than 15,000 sellers using our services. The functionalities we've added have evolved Zoho CRM beyond just lead and contact management to more of a complete operational platform. Read More

Zoho CRM enterprise solution implementation was critical in addressing changing market dynamics. Flexibility, scalability, 360 degree view of the customer are vital features of the CRM platform. Providing faster responses to our customers and customer satisfaction improvement during Covid times is very dear to our organisation culture. Zoho's Enterprise Business Solutions (EBS) team partnered in CRM implementation after thoroughly analysing our processes. Process improvement and engineering was the core of Zoho CRM solution implementation.

Zoho CRM was implemented at Blue Star in a few divisions that saw the need to improve the sales teams’ productivity on the field (and virtually). It has been a great success since launch last year. This is largely due to the tool’s design which is simple, elegant and user-friendly. The sales teams now enjoy a better grip on their day-to-day activities which are planned centrally instead of being spread across various disparate tools/apps. Teams have also pivoted to a more formal method of reviews via Zoho. All in all, it has been a worthwhile investment.

How a leading global franchise development company scaled faster with the help of Zoho CRM.

@Zoho CRM 2020 Feature Edition has made it possible to get real analytics on webforms through aesthetically sleek and simple visual charts. It's also given you the opportunity to test your market better and gives you more control of how you do so. #zohocrm #crm #2020 #zoho Read More

We switched to Zoho CRM from Salesforce at the beginning of the 2018 year. It's used track both prospects, clients, sales, referrals, etc. It's used by Sales, Billing, and Account Management. It helps with tracking and analytics for our Sales. It automates some processes such email campaigns and custom templates. Read More

Why I Ran From Salesforce Read More

Definitely, and zoho is in the background doing amazing things. I have helped up to 10 startup successfully onboard on @zoho, @zohocrm. Read More

CommandCenter is my favorite feature so far. I’m still learning a lot and figuring out the best way to structure everything, but it allows us to broaden the lifecycle of what starts as a person, transforms to a deal with many people, and ends with an invoice to multiple parties. It’s something we have to play with a bit more before rolling it out completely, but looks very promising.

Zoho CRM is used across our entire organization, with our sales department using the software most frequently. Zoho CRM acts a database for all of our leads, contacts, and clients. We use the software to ensure that our sales staff, engineers, and consultants all have visibility on where clients are in the sales process and the what the latest communication with current and prospective clients has been. We also use it to track our sales pipeline.

Zoho CRM is a great CRM for organizations of all sizes. It's best used as a tool to organize and communicate with clients and prospective clients. Our sales staff uses it on a daily basis to continuously keep notes on their communication with clients during the sales process. Read More

Having a standardized sales and communication process makes it easier to bring on new sales reps. We can plug in new sales reps as quickly as we plug in new customers. Standardizing our sales process makes it so much more sustainable for long-term growth. Read More

Zoho CRM is used here at the head office by every employee and all of our franchisees across Canada use it as well. All of our data from sellers/buyers are store in Zoho. It is used for multiple reasons such as booking appointments for a franchisee, sending out important emails to our sellers and tracking sales.

I've worked at a lot of contact centers and Zoho is one of the most user-friendly. Instead of having multiple platforms, Zoho pretty much puts it all in one. Read More

Leads for BookingLive come from many different sources. Zoho CRM helps us easily filter leads and look up contacts on a daily basis. Without Zoho, we wouldn't be able to keep track of customers interested in BookingLive. Read More

Zoho is a big part of our organization. Before implementing Zoho CRM, our management team was lost in tracking current deals. With the number of calls and deals we handle on a daily basis, even our sales team had a hard time doing proper follow-ups. Now, with the 360 degree view of all modules that Zoho CRM offers, we are able to concentrate on prospecting the right leads and closing the most profitable deals.

We use CommandCenter for our entire sales process that encompasses leads, deals, inventory and delivery and even sales returns. I must say it provides great visibility into our sales process and it has streamlined our reporting. We can clearly see the average time taken for each stage.

We got to know about @zoho from @startupindia login & luckily we got 1 year free credit. We are really amazed that whatever we thought of #Zoho has an #app for it @zohosocial @zohocrm @ZohoSurvey @zohoanalytics @zohocliq No worries for launching @Labshala1 ...A big kudos #zoho Read More

Setting up a CRM and marketing automation platform for a client from scratch, and after YEARS of jury-rigging random tools into "good enough" scenarios, it's been a dream to start fresh with @zoho's solid offerings. Read More

The features of any mainstream email program, combined with a full-service CRM, gives our sales representatives the lead level e-marketing activity. Encouraging content-based interactions often begin the client journey and Zoho CRM tracks the activities through the entire process. The real, everyday benefit with Zoho CRM is improved connectivity between marketing and sales, giving sales access to more information, allowing a higher level conversation with clients.

I'm thrilled with how efficient my business has become now that I have adopted Zoho CRM into my daily routine. When you contact so many customers, it can be easy to forget about calling each one back in a couple of months. I don't forget anything with CRM, they remember it for me wholesale. Without CRM, I believe I'd be wasting an additional two hours every day just trying to make sense of my contacts and their current status. Having a system that's thinking for me is beautiful. Read More

I'm generating more leads, converting them effectively and growing my business with Zoho CRM. Read More

Zoho helps us maximize our time in the field. We're ranking leads based on data; currently we have over 200,000 leads in the system. Read More

Look into Zoho. It’s a module based system. I use their invoicing, payments, CRM and expense tracking products. Less expensive than most and you can add modules as your business needs grow. Read More

We are seeing better collaboration across the business especially between Sales and Support and also in the efficiency of our marketing activities. We will soon progress towards improved financial management and the capacity to link sales activity to a more integrated financial outlook for the business.

I have been using Zoho CRM for more than 4 years and have been very happy with the product. My favorite thing is that it's been so simple for me to customize specifically for my business. The customer service has been impressive. The staff is very responsive and goes above and beyond to assist in every way. I have recommended the product to others and will continue to do so.

Putting all of our information in Zoho CRM has made it possible for the information to be easily accessible across the company. With Zoho CRM, we have access to real-time information in just a few seconds which previously took several weeks. Zoho has made work easier, more accurate, and has improved ASL customer relationships. Once I tried Zoho CRM, I really didn’t look back. Read More

With Zoho CRM, enabling architects, builders, and others in construction to independently take control of their sales and marketing has been a breeze. When set up properly, a Zoho CRM user is never more than a couple of clicks away from knowing in real-time where they stand in the business. Read More

Zoho CRM's artificial intelligence, Zia, is extremely impressive. As a CRM manager, I can plug myself in directly to the sales team and make sure they never slip out of deals, with the help of working tips provided by Zia. Read More

We can accurately track the entirety of a customer's journey and manage our solar installation projects from start to finish. Zoho CRM provides the tools to create the methodology and culture to accomplish our goals. I think we can attribute our growth to tracking our sales pipeline in Zoho. Read More

It is being used by the sales department as a data center contact tool with active and potential customers, and through it the analysts can interact with their database that is very complete intuitive to see the statistical reports about the customers they frequent and program better communication flows and convert those contacts into sales.

It is ideal to maintain a flow of communication with customers and not improvise, allows us to always have an updated database with an excellent sales mapping. Read More

Our bottom line has increased by over $100K per year from the cost savings alone. That's not including the increased revenue due to our improved customer experience. The 10-year savings for a company with 100 employees is a million bucks. Read More

We now have the capacity to do what we’re supposed to do. We’ve been able to run great campaigns, just like the big charities, through the CRM at very little cost. The first time we shared a blog post on Facebook, we received twelve new enquiries! The CRM has become the extra person we couldn’t afford to hire and taken away our anxiety. Read More

We now have a global Sales team from North and South America, UK, Australia, Europe and Asia who are using the Zoho CRM system. Our Direct Sales have recorded double-digit growth over the last two years. Read More

The most helpful thing about Zoho CRM is that it automates vital sales tasks. Its integration with Google apps makes excellent use of social media, too.

BIG bonus points for the ability to seamlessly integrate Gmail with the platform, letting me see my entire email history with any of the leads or contacts in the platform at the record level.

This will be a major factor in considering @zohocrm for many companies including ours. Buy brands & services who contributes towards the national calamities. New Parameters! Read More

We've been using @zoho CRM system for a number of years now and can definitely say it's been a huge benefit to managing our customer relations. Read More

Zoho integrates with Outlook and Google Calendar, making it easy to schedule and send invites to clients and customers outside of your organization.

We like to create dashboards for our clients that highlight the activities that underpin performance-notes added, tasks completed, meetings booked, and so on, as this helps the business understand one: 'is everyone using the CRM?', and two: 'are they doing so correctly?

A CRM should have dashboards to monitor potentials by stage, deals closing this month or quarter, forecasts by rep, deals won this month, quarter, and YTD, as well as leads, a lead source count, and marketing stats.

A CRM should track missed sales of non-stocked products to help decide whether or not to continue stocking them.

Ever since we began using Zoho CRM, tracking has been smooth and reliable. Conversions are also up by 15 percent. The team is at great comfort in fetching details they need at any time, and there is a good 30 percent increase in team productivity.

Absolutely!! The vertical wasn’t really my thing. Kanban or die for sure when it comes to large collaborative projects for me. I also hacked Trello to be an agile CRM for the subscription business I launched so it has a place in my heart. Moving CRM onto ZOHO currently though. Read More

Zoho CRM is used in our sales department. We use it to reach out to those who visit our website. It's helpful to see where the visitor is from and it's nice to be able to send them messages. By using Zoho we are now able to get in touch with website visitors and create potential business for inbound. Read More

So many exciting functionality in the @zohocrm 2020 feature edition. Read More

Zoho CRM is used across my entire firm. We have the entire sales process within it, including leads, meetings, PO's and client accounts. All is managed via Zoho only and it provides ease of access to all data to everyone in the firm, we have it integrated with other software like FAST, Seller, and Vinculum to increase its cross-functionality. Read More

With Zoho CRM, we can now identify metrics telling us information about the health of a certain department, the quality of our leads, and employee performance. We can also identify trends which help us with forecasting. Read More

We've molded the CRM and made it not only our sales and marketing CRM, but also our operational CRM. Zoho has become our central data repository and source of truth of our data. Read More

We have chosen Zoho CRM as our one-stop-shop for our business needs. We are able to customize every aspect of our workflow thanks to its different modules. Despite its low price tag, Zoho CRM is a robust, evolved tool, ready for deployment in any business that values the ability to keep track over its sales or client outreach pipeline.

The tool includes all the parts for keeping our processes under control, so no resources are wasted with duplicate or inefficient tasks.

Zoho CRM is a robust yet simple enough product that is immediately ready to improve the sales processes of any company -- both startups and established organizations are able to optimize their bottom line with Zoho CRM. The product is (despite its favorable price compared to its competitors) powerful enough to create complex automations, custom workflows, and comprehensive reports. Read More

Thank you @zohocrm - you delivered everything we needed during a time of uncertainty so that we could continue to work smoothly and securely in remote settings for our customers. Read More

Zoho is being used across the entire company to handle all customer records, leads, sales, etc. With our old CRM system, we found it was a pain to constantly update, and it wasn't very user friendly... Zoho has changed that issue. It makes it possible for us to have the most up to date information at all times. The business problems we are solving is just having an accurate database across all contacts. We have realized a lot of people are no longer with organizations, or addresses have changed, and it has made gathering everything much simpler.

Zoho is great for anyone who has to handle a customer database -- large or small. With the customizable views, reports, dashboards, you can be sure that you are getting everything you need from the software. The ability to add customizable modules is also extremely helpful. As for less appropriate scenarios, I truly don't have any. Being a portfolio of companies, we use this across the board... our companies range from large to small, and it's been great for all of them! Read More

15 years it seems a very long time but... my feeling is that this is only the beginning Zoho CRM 2020 version is already making a difference in CRM world and the logo has come in the ideal moment. Read More

We have used Zoho to manage the sales and marketing process. It is used by both the sales and marketing teams to monitor and track sales leads and opportunities, and we have used Zoho Campaigns for email marketing. Because of its integration with the Zoho suite of business tools, Zoho can address most all of the requirements of our sales and marketing teams.

If you need a very basic CRM, there may be other options that are simpler to use or set up. But if you need a full-function CRM, and particularly if you use the interface with campaigns and email, it is an excellent choice. Zoho CRM is also one of the few CRMs that supports inventory (products), price books, quotations, sales orders, purchase orders and invoices. Read More

Anybody can use Zoho. The interface is straightforward, and the initial trial setup took very little effort. Zoho had all of the functionality that we could ever need, at a fraction of the cost of Salesforce. It felt much more intuitive, and I was sure we would be very happy moving forward with Zoho. Read More

I’ve been playing with the new features and I have to say, it's really awesome to have them. It puts Zoho CRM at a higher level.

With the CRM Analytics App, I have my most important key figures anytime, anywhere. It is easy to use and helps us to further expand our business.

I implemented different sales pipelines for my different businesses. It was easy and straightforward and works perfectly. I also built dynamic parts for the deals form, dependent on the sales pipeline I chose. The additional fields that I need for each businesses are shown as per context. It is a great enhancement to Zoho CRM. Love it.

The multiple sales pipeline feature is awesome and something I have been waiting for for a long time. It really helps me differentiate my processes for different services. The quadrant and cohort analytics features give us interesting insights we base decisions on.

Zoho CRM is a very comprehensive suite of software products that you can integrate to help you handle all the operations of your company. And the support is excellent. The response time when I call in is excellent. Very impressed. I have used other CRM packages and never have I been so satisfied with a solution.

Two years ago we were looking for a tool to effectively monitor and manage our sales activity. Key point was to find an easy-to-use/straightforward system that would fit our organization. Being a very small company (8 people) makes the choice even more critical in terms of features, implementation and budget. Zoho has provided the right solution to the equation.

It offers a high customization level combined with consistent features but most importantly a very intuitive user experience. This helped for quick transition and refocus/streamline our actions.

Zoho gives us what we expect in a simple but effective way. We are able to analyse our process thanks to the native analytics but also decided to get in-depth figures by using Zoho Analytics, one of the others solutions in Zoho’s galaxy.

Zoho is the best CRM I have ever used, and their customer support is first class. ZOHO is extremely easy to use, and there are always several ways to get to the information you need. I would highly recommend it to anyone needing an easy to use, yet comprehensive CRM.

Zoho CRM has helped Quanta Laboratories' processes to be much more efficient. Now, we are responding to our customers' needs and requests a lot faster. At the moment's notice, we can pull up information and ready to serve our customers. All data are only entered once and fetched throughout the process to generate quotes, sales orders, and invoices. Moreover, reports and dashboard features give users and management countless ways to analyze business-related data. I especially like the Multiple Sale Pipeline feature since it allows us to customize stages for different processes. Finally, Zoho's customer supports have been helping us so much for getting the CRM system implemented and customize it to our business processes.

I highly recommend the Zoho CRM platform to any organization that does not currently use one yet. Be warned, you may get hooked on this feature-rich CRM system.

AquaDesign Mfg. held a several year contract with Salesforce and the usage of the product by the team was virtually zero. The challenge with Salesforce is how heavy it is and how it has evolved towards more of a management tool vs. a light sales friendly platform.

Evaluating several CRM's, we arrived at ZOHO, a robust, comprehensive, easy to navigate and highly customizable solution that our sales team has immersed themselves in due to the ease of use and on the management side, all of the tools are there to either process or build custom report, forecasts and analytics.

Finally, ZOHO continues to invest in improvements and enhancements to the CRM which continues to make using the system that much easier.

Salesforce does a nice job of making people think all other CRMs lack functionality. We checked out Zoho and found that not only did it have all of the functionality Salesforce has, but the interface was much more thoughtful and well-designed. Bernard Health's bottom line has improved significantly since switching to Zoho.

While working on Salesforce over last 10 years, it was very difficult to keep researching for multiple apps to address the business concerns and keep paying subscriptions to increasing number of apps for different solutions. Cost was a big deterrent and there was zero support from Salesforce. ZOHO was extremely user friendly and 5 times less expensive.

Helps me track my lead, be on my toes and keep me up to date on my follow up. The lead to potential deal conversion with a simple click with data auto capture makes it easier.

It also helps me track different stage of customer engagement and improves productivity. Ready access to different set of reports and easy customization, helps me in decision making

And mobile application keeps me updated all the time.

PerformanSC used another industry leading CRM system for a number of years, finding it complex and costly. Searching for a replacement, we chose ZOHO because of its ease of use as compared to the previous application.

As we have used ZOHO, we have found it very easy to use, it is intuitive, does not require a programming background and has helped PerformanSC get a quicker view of our business. ZOHO has made it easier for PerformanSC to enforce our sales management processes without spending weeks in training and tutoring.

Since our conversation, our executive leadership now has a more clear view of the business and sales activity. We have also consolidated other third party applications, such as customer surveys, into the ZOHO platform making it easier for marketing to complete their activities.

I have been a Zoho CRM customer for years and I encourage my clients to use it as well. It does everything I want and expect from a “Customer, Client, Contact Relationship Management” tool, and much more!

Easy to use and intergrate between the various apps. We have found the CRM particularly useful for managing our client database and running campaigns. It works seamlessly with the mail app.

I’ve been a Zoho user for more than a year and I’m extremely happy with the CRM software. When I started my business, I needed a CRM tool to help me manage my sales process and my clients. I started out using a different CRM but as my company grew, so did my needs. The previous CRM I was using was just so limited that I decided to look for another one. Luckily, I stumbled upon Zoho while doing some research online.

Zoho let me use the Enterprise version for free for 15 days. I played around with it and instantly fell in love. I could customize the different modules and even create my own. I could choose which fields I wanted based on my specific needs. It could even automatically compute data in certain fields!

I was able to automate certain repetitive tasks which sent reminders and emails to the appropriate person. This greatly enhanced the efficiency and productivity of my team.

While playing around with the mobile version I discovered that I could track the whereabouts of my sales team. All they had to do was click the location icon whenever they were at the clients office and it would automatically log their exact location. This was a godsend! For years I struggled with how I could validate if my sales people were really visiting clients. Now all I have to do is generate a report and I instantly know who went where, to which client and when. I was AMAZED!

I’ve rarely had to contact your support team but when I did I was extremely satisfied with how they handled my concern.

I’m still learning new things about the CRM each day and it’s still able to keep up with my growing company. I’m so happy with it that I’ve referred it to a friend who has also begun using it for his business.

I have been using ZOHO since 2012 and continue to be amazed with the product. By then, I had just launched my own business and needed a strong CRM tool. What made ZOHO so attractive was how easy it was to deploy and more importantly, how easy it was to modify based on the needs of my company and market served. As ZOHO began to unveil new products to enhance the functionality of the CRM, I upgraded to CRM Plus. It was no longer just about sales pipeline management. Now we had a robust service providing support with marketing and team collaboration.

I run my own management company, I am using ZOHO to help me manage my clients but am planning on having my client’s convert to ZOHO as the primary CRM tool for their tradeshows and events. It is an amazing product that continues to impress.

From our first meeting with Nick from Succesfulcrm.com we have been delighted with how Zoho is working for us. It does everything we need and more, it's our one stop shop for the whole business to run from. The functionality is incredible and we can't wait to keep adding applications so it is fully immersed in to the business.

During our CRM evaluation in the first part of 2020, I tried the free version of Zoho which allowed me to get a real feel of its basic capabilities, of which there are many. For small companies, it would be a great answer for a workable and adaptable CRM. The ease of availability, online training, Zoho’s resources and Youtube videos, allowed me to gain insights on how to use the product. Customisation is simple and I have developed our CRM to work so much better than we could ever have imagined.

The assistance from Zoho’s technical advisors has been great, whether by online chat or email. Before we imported data from our old CRM, we purchased the Professional edition and have not looked back. Our small team has been utterly amazed at what Zoho CRM allows us to do at the touch of a button!

The email invites to live webinars are great and when there are enhancements made to the CRM these are well communicated and happen seamlessly. So pleased we chose Zoho!

Zoho CRM is a great product that we've recommended and our clients use it for its simplicity, completeness, and rapid client service. Keep up the good work.

My experience with Zoho has been exceptionally positive at ShureLine Construction. We are a medium sized industrial contractor based in Delaware, USA. ShureLine implemented Zoho’s CRM in July 2020 in order to facilitate communication internally and externally. Zoho is an excellent value in terms of cost relative to benefits. The platform is scalable so that it can accommodate a business as it grows.

The Zoho CRM system is very user friendly. All the commands are intuitive. Uploading and managing data is very simple. The system has many useful features built in. We use it to keep track of meetings, tasks and upcoming deals. I would highly recommend Zoho without any hesitation.

ShureLine has been very pleased with the customer service that was provided. Your technical support team is extremely well trained and helpful. More often than not, they have all the answers readily available. The training that is available on the web is also very high quality. Zoho Assist is also a great feature that enables your technical experts to take control of the user’s computer screen and demonstrate how to navigate in the system. I would highly recommend Zoho without any hesitation.

Using Zoho’s very interactive software has been helpful to me and my team since we switched over in August of 2019. What has been most helpful of all the tools that Zoho has, is the ability to set remainders to follow up with clients. The tasks tab has allowed me to be the most efficient multitasker I can possibly be. Communicating with my co-workers on the software has kept us on task rather then having to use another software which would be less efficient. Due to all these factors I would recommend Zoho to anybody.

We switched to Zoho CRM about a year ago and it was much needed. We were using a very outdated system that did not let us customize anything! It made simple tasks like entering a sales order very time consuming. It also kept creating duplicate accounts which made data administration unbearable! We never got any good data out of it and it really slowed down productivity. Also, we are a global company and some of our satellite offices had a hard time connecting to the system. Since switching to Zoho CRM, productivity has gone through the roof! Data administration is so much better, and we can customize the CRM to exactly what we need!

We have been using Zoho for five years plus and it has been continuously refined for the customer/user. Recently I had a glitch whilst sending out some communication and I used the chat facility. A live person answered within minutes and took me through the stages to remove the barrier which included submitting a photograph as I couldn’t explain the problem properly. The whole experience was sorted within 20 minutes and I was able to get my comms out in time. Thank you Zoho!

Zoho One is the perfect product bundle for any kind of business, we found Zoho apps so helpful for our needs. Zoho CRM is a very flexible and productive tool for our sales, marketing, and customer support teams. It has many integration capabilities for different services, we use API integration with our ERP system, webhooks for different web-services, we also use Zoho Desk and SalesIq apps for our e-commerce store which are integrated with Zoho CRM of course, and other services too. Automation features in Zoho CRM are amazing, we have saved so much time using automation rules.

Every company is going through difficult times dues to the pandemic, and Content Bulb is no different. We were looking for a centralized web-based CRM application, which would allow us to carry out multiple marketing campaigns and also keep a track of the responses received. This had to be done, bearing in mind that we did not have a very high budget. This is when we explored Zoho CRM, which turned out the be perfect choice. It offers complete integration of every aspect of a CRM; right from a contact, to a sale. Everything is seamlessly incorporated. Additionally, we found that we are able to integrate and use multiple means of marketing (Email, Whatsapp, Text messages, etc.) from within the portal itself. Every extension that we have used has been "click-and-start". The vendors who provide the extensions are all listed on the Zoho Marketplace, thereby giving them credibility. Even the support from the 3rd party vendors is very good.

So, if you are looking for a CRM that does not burn a hole in your pocket and still delivers as per your requirements, Zoho CRM is the answer.