Proteomics trusts Zoho to run its business so it can focus on solving the world's modern science problems.
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- TYPE B2C
Proteomics Consult is a consulting company founded by Philippe Bogard to help developping modern Life Science and bio-informatics solutions. The founder has more than 27 years of experience accumulated in serving major Life Sciences companies. The company can recall around a project, a large network of specialists with diverse background like molecular biology, protein separation, applied physics and most advanced scientific computing.
Bogard tried to manage all the new leads through a Microsoft Access database, but that was just tying all his contacts to a single computer. If he didn’t have access to that physical machine, he couldn’t update or access anything.Bogard’s first real experience managing contacts was with Microsoft CRM. For those who argue that Microsoft CRM is easy to work with, Bogard agrees, if you have it properly set up. But that can be very costly in terms of time, energy, and money, said Bogard remembering when his client upgraded Microsoft CRM from version 3 to version 4.
Unlike the headache he had with Microsoft CRM, it took Bogard only two hours to import 7,000 of his Microsoft Access contacts into Zoho CRM. That happy user experience, especially for an admitted non-techy, was what sold Bogard on Zoho CRM. After he finished the import he realized he probably could have done it even faster if he signed up for the paid version. But since he was initially testing the free solution, he could only import 1,000 contacts at a time.
Bogard is thrilled with how efficient he has become now that he's adopted CRM into his daily routine. Or more how CRM has adopted him. Unlike in his Microsoft Access days, Bogard has a better view of what's going on with his business. "When you contact customers you easily forget to call a customer back in a couple of months," Bogard said. "I don't forget anything with CRM, it reminds it for me." If Bogard didn't have a CRM solution he believes he'd be wasting an additional two hours every day just trying to make sense of his contacts and their current status. And that time and the reminders are precious to Bogard. Being almost sixty he admits that his memory is getting worse. Having a system that's thinking for me is beautiful," Bogard said.
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