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Comet upgrades from Outlook Express to Zoho CRM to create strong relationships with customers. Raja Selarka , CEO
IndustryRetail selling
Size- employees
TypeB2B

Comet has invested capital in a Shenzhen, China base factory for mutual benefits. Comet has an in-house product design and development department, and mold making department supported by its factory's qualified engineers with more than 27 years' experienced in this field. The company has proven capabilities in new product development, and their products sell well in over 70 countries worldwide. Comet has an extensive network of manufacturing partners in the China and Taiwan areas, allowing it to oversee every aspect of the development and production of products. It closely monitors every project through each stage of production, providing a reliable and quality service that brings our customer creations to life.

Challenges

Raja Selarka is the owner of Comet (HK) Ltd, managed his business with Outlook Express, for almost 14 years. Apart from his own memory and a few scribbled notes, Selarka had nothing to remind him to call and email clients, vendors, and suppliers. When he travelled, he had no way to look back at past client communications. All that information was back at his office on his computer. He had no idea what a CRM could do for him and was in search of best CRM solution that could fit his business. .

Solution

Selarka is a very traditional CRM user and takes advantage of Zoho CRM’s reminder features; his greatest need after leaving Outlook Express. Given that an import-export business involves endless transactions with numerous suppliers, he loved having contact information and invoicing all in one window, not scattered across multiple applications. In addition, all of Comet’s pricing information is within Zoho. So if he’s out and a customer asks about the price of a product, he can just look it up online.

Tools that helped us grow

Results

With the help of Zoho CRM , Selarka was able to seamlessly handle large number of transactions and even closed more deals in less time without much effort. He stayed in touch with all the customers and maintained good relationship with them which helped his business to get a new curve.