Zoho CRM Plus Support and Customer Services

From guided onboarding, to continuous support and quick implementation, to comprehensive business solutions, make the most of Zoho CRM Plus for your business with the assistance of our customer success services.

Classic support

With a paid subscription to Zoho CRM Plus, you automatically receive Classic support. You can reach our support team via email, phone, or chat, and even schedule remote assistance sessions.

Premium support

The Premium support plan is among our additional paid support offerings. Users gain 24/5 access to technical product assistance through various channels: live chat, phone, email, or the Zoho CRM Plus community. This plan also includes onboarding support and personalized one-on-one sessions with our product experts.

Enterprise support

Our Enterprise support plan is an all-encompassing paid support package that grants you access to 24/7 support assistance through email, live chat, telephone, and the Zoho CRM Plus community, with a maximum response time of one hour. You'll be allocated a dedicated technical account manager who will assist you in maximizing the benefits of your Zoho CRM Plus account.

What Enterprise support offers
  • Dedicated technical account manager for personalized assistance and expertise.
  • 24/7 multichannel support, including email, toll-free calls, chat, and even remote access support.
  • Early access to new features, and demos on how to maximize their potential.
  • Swift initial response time of just one hour after you submit a support request.
  • Quarterly reports on feature usage, complete with recommendations and best practices specific to CRM Plus.
  • Unrestricted access to all documented resources and developer guides.

Compare Plans

  • Services
  • Availability
  • Cost
  • Subscription period
  • Response time
  • Phone support
  • Live chat support
  • Dedicated customer relationship manager
  • Onboarding support
  • One-on-one sessions
  • Quarterly report (feature usage and feature recommendations)
  • Classic

  • All customers
  • Free
  • -
  • -
  • 8/5
  • 8/5
  • -
  • -
  • -
  • -
  • Premium

  • 5 Channels
  • 20% of the license fee
  • Yearly or monthly
  • 3 hours
  • 24/5
  • 24/5
  • -
  • -
  • Enterprise

  • 5 Channels
  • 25% of the license fee
  • Yearly subscription
  • 1 hour
  • 24/7
  • 24/7

Contact US


Twitter: @zohocares

You can also submit a support request through our customer portal.